The Sanchaya ist der perfekte Ort zum Entspannen nach einem Reise- oder Arbeitstag.
Diese Eigenschaft verfügt über einen schwimmbad, einschließlich eines pool mit aussicht. Gehen Sie während Ihres Aufenthalts an den Strand. The Sanchaya verfügt über einen exklusiven Strand und bietet Aktivitäten wie schnorcheln und tauchen. Um neue Energie zu tanken oder einfach nur zu entspannen, besuchen Sie die spa oder massageraum der Unterkunft. Der fitnessraum bietet Gästen einen Ort zum Trainieren. Es gibt viele Aktivitäten zu unternehmen, darunter golfplatz, angeln und wandern.
In der Unterkunft finden Sie ein restaurant mit einer Vielzahl an Speisemöglichkeiten. Gönnen Sie sich während Ihres Aufenthalts den zimmerservice mit Speisen aus dem hauseigenen restaurant. Dieses Anwesen beherbergt eine hauseigene bar.
In diesem resort finden Sie auch Einrichtungen wie barbecue, garten und bibliothek. Für zusätzlichen Komfort stehen in der Unterkunft auch geldwechsel, gepäckaufbewahrung, chemische reinigung und wäscheservice zur Verfügung.
An der Unterkunft steht ein kostenlos-Parkplatz zur Verfügung.
"We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback."