Wellnesshotels in Bintan

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

Als neue Mutter, die seit 2024 für eine Strandgetaway gefragt hat, fühlte Bintan sich wie die perfekte Idee für unsere kleine Familie, mit einem Fähren nach Bintan zu starten unsere Reisen. Der Sadi Strand ist etwas weit vom Fährterminal und den wichtigsten Attraktionen (z.B. Lagoi Bay) entfernt, aber der Sadi Strand bietet Ihnen die komfortablen und gemütlichen Zimmer sowie den ausgezeichneten Service, den das Team bietet. Das Essen ist ausgezeichnet, alles im Menü ist ein Schlag. Wir lieben die Fritter, Nasi goreng cabe ijo und die Mocktails waren besonders exquisite mit Nullalkohol!! Das Personal macht Sie sich fühlen, als ob Sie zu Hause sind und es ist so bequem mit ihnen über whatsapp zu reden, um Fragen, Bedenken oder Bedürfnisse. Es war ein hervorragender Aufenthalt, weil ich so traurig gefühlt habe, zu gehen! Sicherlich einen Besuch wert, wenn Sie brauchen, um zu entspannen und einfach zu entspannen, wir haben die Gartenvilla gewählt. Es gibt Spa/Massage, ein Spielzimmer für Kinder, ein Pool und komplimentäre Kanu/ Radfahren. Sie können sogar auf den nahe gelegenen Inseln Schnorcheln wählen. Absolut wunderbar bleiben, da es etwas für alle gibt, egal wie alt Sie sind! Danke so viel Sadi Team, spezielle Schrei auf Kak Lun 💕 Terima kasih kak dan Team layan kami seperti family, inshallah jumpa lagi ya 🙏🏽

Der Service war ausgezeichnet. Die Zimmer waren sauber und geräumig, und das Wasser wurde umgehend gewechselt. Darüber hinaus war die Lage des Hotels wunderschön, das Frühstück und die Ricarica waren köstlich, und der Spa-Bereich war sehr komfortabel und aufmerksam.

We had an absolutely wonderful stay at this villa in Bintan! From the moment we arrived, the staff made us feel incredibly welcome and ensured every detail of our stay was perfect. The villa itself was stunning—beautifully maintained, spacious, clean, and offering breathtaking views that made our vacation truly unforgettable. What made our experience even more special was how the team went above and beyond to celebrate my birthday. They surprised me with thoughtful decorations and a lovely birthday arrangement that made the day extra memorable. Their kindness, attention to detail, and genuine hospitality exceeded all our expectations. The facilities were excellent, the food was delicious, and the peaceful atmosphere provided the perfect escape from the city. Every member of the staff was friendly, professional, and always ready to help with a smile. Thank you for making my birthday celebration and our stay so special. We left with wonderful memories and cannot wait to return. Highly recommended to anyone looking for a luxurious and unforgettable getaway in Bintan!

The free shuttle from the ferry to the resort was super smooth. We got a great fruit juice and a warm welcome from the front desk. Lots of free activities there too. I was really looking forward to the dance and aqua dance, but after waiting in the lobby, we found out there wouldn't be a class that day. It would've been nice if they'd put up a notice so we didn't wait for nothing. Then we did other stuff like rock painting, animal education, and tie-dye tote bags, which was awesome. I even chatted with Mizhelle as she passed our dried tie dye the next morning while she did my henna – such a happy person! The room was pretty clean and roomy. The AC worked great, and they even gave us a cute, big woven bag to use. I brought earplugs because reviews said you could hear people outside. But all we heard were buggies, crickets, and frogs, so it was all good. Our stay included daily breakfast, and the hospitality was amazing. They greeted us by name, which made us feel special. The staff even remembered our names when we just walked by them – effort 10/10! We did the BBQ, which was an 8/10. It was a cozy dinner setup. Unfortunately, there were tons of mosquitoes feasting on us while we BBQ'd and ate, even with repellent on. The staff forgot the oil spreader, so we couldn't cook for a bit. But the night was still a great experience for us both. Definitely a memorable vacation. I just wish the lagoon stayed open longer than 6 pm.

Wir haben diesen schönen Ort auf unserer 2-Tage-Fahrradtour durch West Bintan gefunden. Wir lieben das ample, Farm-Typ-Camp, das zwischen den Hügeln und Savannah mit der rotfarbenen Erde und ewiggrünen Palmen von Bintan ist. Die Rezeption ist bereits offen und freundlich und Sie schauen in einer sehr angenehmen und willkommenen Welt. Der Besitzer hat diese als nachhaltiges Jugendtraining und Lernzentrum eingerichtet, gleichzeitig mit herrlichen und gut integrierten Gästeaktivitäten für Familien, Kinder und Gruppen. Wir blieben in einem der Schleifhäuser neben einem der kleinen und entspannenden Seen, und mein fünfter Sohn liebte jeden Zoll davon. Der A/C Motor arbeitet im Hintergrund, das Badezimmer ist größerer als in allen Lagoi Resorts, die wir bisher waren. Das Essen ist sehr lecker und leicht gemahlen, die Kaffeemaschine ist italienischer, das Frühstück bietet eine Auswahl von zwei Menüs, die es einfach macht, nicht falsch zu wählen. Der beste Teil ist das immer freundliche und unterstützende Personal. Yanu war sehr unterstützend bei der Ingenieurarbeit eines Kites und half uns, es zu fliegen (auch außerhalb seines Schichts). Das Kreativzentrum ist definitiv einen Besuch wert. Als natürliche Fahrräder liebten wir die leeren und kleinen gepflegten Straßen um das Camp, so dass wir sogar eine wunderbare Zeit bis zum Blauen Lagoon (1 Stunde) fahren. Von der Ferry Station TM ist es eine 2-Stunden-Fahrradreise mit wenigen Halten auf der Straße (versuchen Sie, die Wärme zu vermeiden). Der Bintan Ferry nimmt Fahrräder für den Transport, so tun 6-seater Kabien in Singapur. Ich kann diesen Ort für alle Fluchtpläne aus der großen Stadt und für alle Naturfans stark empfehlen.

This beach resorts belongs to the Nirwana Gardens, which has a lot hotels and resorts in the same area. Each resort and hotel cater to different travel needs. For this beach resort i stayed in, it is more for travellers who wanted some place quieter, and less crowded. There is a cafe here, where the breakfast is served and you can eat your lunch and dinner too. For choosing whether Garden View or Sea View, just think of the place like like, there are 2 rows of chalet. First row is beach facing, 2nd row is behind the 1st row. The cafe, defi cafe, served great food with large portion. Of course large is subjective. They do have half hour regular shuttle bus to the rest of the hotels and restaurants within their branch. For me, i prefer to walk to the Nirwana Resort hotel, where it’s cater more for families i think. The spice restaurant and kelong restaurant are buildings by themselves . You can also either take the shuttle bus or walk there. My garden view room, is very spacious. I really don’t have any comments, other than i like my room. All in all, if your objective is to have some quieter time and less noisy environment, i would said definitely choose this beach resorts. Last comment is that other than the inclusive breakfast, do be prepared to pay resort pricing for your other meals.

Second time with Grand Lagoi. Great location near lagoi bay beach. There’s shops in close proximity to the hotel. Hotel has decent breakfast buffet. The warung yeah cafe near the hotel has really fragrant Ayam Bakar. Staff are super friendly and hospitable. Offers free shuttle service to and from the ferry terminal. There is a massage place right beside the hotel for a quick relaxation after you reach Grand Lagoi.

Enjoyed my 3 day stay at this resort. Nice room with a balcony and sea view. Daily breakfast included , and has plenty of options, buffet style , from local food to eggs your way , fruit , bread and the best of all - prata. Restaurant on site offers delicious food. Vegetarian options available. Staff is very friendly and helpful. Beautiful sunrise you can watch from the beach. Hotel allows to rent a kayak. Overall , very calm place to relax for a quick holiday. Good value for money , recommend, and will be back again.

I stayed in a standard cheap ,The first thing that bothered me was that there were clean slippers in the room for free. We recommend that you bring slippers. There is no refrigerator in the room, so it is recommended to bring your own refrigerator. At night, young people ride on noisy motorcycles, so they can sleep well with pleasant sound. The earplugs attached to the room were useful. We recommend that you bring a headset for F1.