Hotels mit Fitnessstudio in Bintan

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

Das Hotel ist Teil eines größeren Resorts. Die Lage des Hotels ist gut und die Personalservice-Attitude ist groß. Allerdings ist die Qualität der in den Restaurants servierten Lebensmittel nicht gut. Die im Happy Marts in der Unterkunft verkauften Waren sind extrem überpreist, die 3 bis 4 mal teuer sind als in Singapur. Darüber hinaus hat das Fitnesscenter im Freizeitzentrum einen sehr starken Formgerüch. Die Qualität des SPA ist nicht gut. Die Technik der Masseuren sollte verbessert werden. Auch die Klimaanlage im Massageraum ist zerbrochen. Es ist nicht wert, dort eine SPA-Behandlung zu haben.

Alles war großartig, aber lernen Sie bitte, Ihren Kunden eine ”Nein”-Nachricht zu übermitteln anstatt zu halten. Wir beantragten eine frühe Eincheckung, da das Fähre um 12 Uhr angelandet wurde. Der Konzern sagte uns, es sei von der Verfügbarkeit abhängig. Sie werden versuchen, das Zimmer schnell zu reinigen. Wir warten nahe 3 Stunden, 15 Minuten vor der offiziellen Kontrolle in der Zeit, um das Zimmer zu erhalten. Aber wir bemerkten, dass die Nachbareinheiten leer waren... und aufgrund der geringen Besetzung war das Frühstück ala-carte statt dem Buffet.

Es müssen Anstrengungen unternommen werden, um die Luft im Zimmer zu verbessern, da es moschusartig und feucht roch. Musste einen Lufterfrischer für das Zimmer kaufen. Die Teppiche müssen erneuert werden, da sie deutliche Flecken hatten. Das Personal war freundlich und zuvorkommend und der Service ist akzeptabel.

What suppose to be a 1 night stay turn into 2 nights stay! Cause my daughter love the place... Recommend fazly our driver for all 2 nights big shout out to him as he really good and bring us to what we want for our activities.... It's abit too far from the ferry terminal but it's worth it... The sceneries ans all the staff is very efficient and also very respectful. Just to take note there is no nearby eateries but got a small convinient store and tell the reception and they will get a driver for us to go for free... As we extended our stay they assist us to contact the ferry terminal but we have to go there and pay the rebboking fee... And breakfast was good too... For sure will be back again and stay at this hotel again.. Ps to the management it will be good if you could provide a microwave since sometimes we will buy food earlier and bring over as no local eateries nearby. Kudos to the team there for the excellent and pleasant stay..

Check in was quick and easy. Rooms were already blasting cold temperature at 16C with a card inserted into the system. Much appreciated due to the super hot weather. Pool was small. More for soaking chilling than swimming. Gym was small. Enclosed with glass with the top open-air so it can be very hot and humid. Treadmill was pitiful. It is more of a home-based type treadmill than one that is usually found in hotels. My group of 14 adults decided to have dinner at the cafe/ restaurant. The menu is limited but sufficient for us to try the local food. Unfortunately, the food was very slow and came in bits and pieces ie 1 dish came out after 10-15min of waiting. Imagine 14 adults ordering multiple dishes + drinks? We must have ordered 30+ dishes, not including drinks. It was only at the last 20min of our dinner that many dishes came out of the kitchen at the same time. The staff was definitely not prepared to handle such orders in the evenings. Some of the dishes like satay was cold. Some dishes were also missed out. Truly disappointing. The wait staff were nice and patient. Breakfast was much better. Many dishes and choices. This hotel seems to be a popular choice with Chinese nationals. The whole hotel was swarmed with them during breakfast.

Das Hotel ist sehr gut. Umgebung und Ausstattung sind sehr gut. Der Nachteil ist, dass am Strand zu viel Silikonöl ist. Ich machte ein paar Fotos und trat auf das Öl. Zum Glück war der Hotelservice sehr gut. Der Kellner ging ins Zimmer, um beim Aufräumen zu helfen. Wir sind mit dem Service des Hotels sehr zufrieden! Wir haben in Villen und Strandhäusern gelebt. Es ist wirklich gemütlich und entspannend! Was ich vor allem vorschlagen möchte ist, ob man chinesisches Essen leckerer machen kann, wie zum Beispiel Hot Pot Restaurants ... es gibt zu wenig Zutaten ... Ich hoffe, das Hotel kann immer besser werden, denn wir leben in Singapur, wir werde oft in den Urlaub fahren und freue mich auf das nächste Mal Neues Gefühl!

It rained at night and the walls are wet in the inside. Beddings sheets time for new ones. White beddings are not looking bright white. Overall still ok with the good price. Bfast menu been the same for many years. 😊 still happy with the stay

The pod at Anmon looked nicer, but it was on the pricier side. The villa we stayed in wasn’t bad, but definitely worn down—some spots weren’t painted well, the toilet sink clogged, and there was this weird smell in the room. The service was great and location is alright since you pretty much need to travel around with a car anyways

Am Tag habe ich meine Tasche verloren. Danke für die Mitarbeiter der beiden Hotels, die mich bei der Bewahrung meiner Tasche unterstützt haben. Ich habe eine Menge Bargeld in der Tasche mit meiner Pass-Bankkarte. Die Zeit dauert bis zu drei Stunden. Wenn ich meine Tasche verpasst habe, kann ich nicht einmal nach China zurückkehren. Danke für die beiden unschuldigen Mitarbeiter, Das ist meine glücklichste Reise 👍👍👍 An diesem Tag verlor ich meinen Sack.Vielen Dank an die beiden Hotelpersonal, dass sie sich um meinen Sack kümmerten.Innerhalb des Sacks sind Pass, Bankkarten, und eine Menge Cash.Sie haben sich um ihn für drei Stunden kümmern.Wenn mein Sack fehlt, kann ich nicht einmal nach China.Danke Diese beiden ehrlichen Mitarbeiter.Dies ist die glücklichste Reise, die ich je erlebt habe.