5-Sterne-Hotels in Puerto Vallarta

We're so excited to come to PV for the very first time and also first time with the Hyatt Hotel Group as well we might be a little bit have a higher expectation but overall the check in process was smooth and very easy we got the room early upon arrival the reception is very attentive but we will not going to return here again one thing I like to give a credited to this hotel is the location very convenient with almost private beaches stunning view but the service is up and down all the time during our 3 night stay especially the one at the main pool the waiter who walking to ask for a drink he only asked the white people obviously I'm an Asian who sat in the Sun Lounger in between the two white ladies he kept coming back and ask those two lady for any more drinks services but never ask me he treat me like I'm a ghost who never existing there I was so disappointed, The food # the Italian restaurant we try out on the first night was the worse the most terrible horrible extremely ridiculous the test was super nasty we never ever want to go back to that restaurant ever again the pineapple juice taste like water with some of the pineapple scent an orange juice is very fake color is like very light yellow almost like water but it was terrifying # The Sushi restaurant is just on average # The Mexican restaurant although Not so bad at all #The the one that we really love the most is the steakhouse the service excellent the food is the most delicious and the other one is the buffet that we recommend it, The house keeping I have to kept bucking the reception to tell them come and clean my room but they never do we ran out of the toilet pepper they never spare anything in our room unless I have to ask for once you missed the morning cleaning room you will missed it for the whole day they will never return to check to your room ever again, Another downside is the hotel is always under construction and outside by the walkway is very loud at night but not the whole night one thing I really hate about this place they claim they're 5 star hotel but I will give them only 4 or even less All the public restroom throughout the property are very dirty smells so stinky everywhere you're trying to use it's very very ridiculous the hotel itself are dated, Well overall I would say we enjoyed this stays because of the stunning beach view beautiful sunshine everyday again if you ask me would I be back here I would say ”NO”

The place was ok and food isn’t bad Restaurant staff always wanted a tip The hotel desk isn’t helpful at all Whatever requested we made they said yes but never followed Like a booking at restaurant they didn’t make for us Or when we asked for some amenities they said yes but never came No one picked up the phone at night but they said they had 24 hours room service

Nos encantó el resort fui con mi mejor amiga a The Hacienda el personal fue más que atento especialmente Carlos en la piscina merece un aumento! Al igual que Mónica y Hugo que nos dejaron estar en las instalaciones hasta las 3pm . Muy limpio el buffet estuvo bien la comida está 8/10 por falta de variedad pero la que había estaba deliciosa. Volveremos pronto ! Recomendamos las habitaciones swim out !!!

Das Zimmer ist nicht groß, die Einrichtungen sind qualifiziert, der Service ist der erste Klasse, das kleine 5-Sterne-Hotel, sehr komfortabel!

Das Hotel erschien schön. Dann gelangen Sie zu Ihrem Zimmer, die Renovierungen benötigen. Warum ich eine 1 in Reinigkeit gab, war die Decken hatten, was erscheint, geformt, und so tat die Bettblätter. Das Hotel war nur voll und es war kein warmes Wasser und die Lagerbar war nur voll.

Das Hotel war wirklich nett. Nur ein paar Dinge, die ich nicht gerne hören konnte, schreiende Kinder von Hotel neben der Tür. Es war ein grosser Vordertafel gentleman. Ich wollte Sushi einen Tag in der Woche essen, aber es war geschlossen.

Das Frühstück ist sehr reichhaltig, aber leider ist das Frühstück jeden Tag genau das gleiche, wenn es etwas abgeändert werden kann, wird es besser