Krystal Grand Puerto Vallarta - All Inclusive

Our stay was awesome!

Nos encantó el resort fui con mi mejor amiga a The Hacienda el personal fue más que atento especialmente Carlos en la piscina merece un aumento! Al igual que Mónica y Hugo que nos dejaron estar en las instalaciones hasta las 3pm . Muy limpio el buffet estuvo bien la comida está 8/10 por falta de variedad pero la que había estaba deliciosa. Volveremos pronto ! Recomendamos las habitaciones swim out !!!

總體來說這家全包式酒店只能說湊和的住可以，不要抱有任何太高的期望。 酒店🏨：酒店有點年紀，房間跟所有的設施上都可以明顯感受到。這方面其實不礙事，畢竟這種事情難免的。設施都能用只是感官上的問題。這次入住唯一的亮點就是服務。這邊的員工都非常的友善不會臭臉。 食物： 這方面就不是很行了。餐廳衛生需要加強因為蒼蠅🪰蚊子能見度很高（一定要帶防蚊液啊）。吃的東西款式都差不多，法式料理吃的牛排跟前一天牛排餐廳吃的一模一樣。擺盤也是一樣的🤣。走到放題的餐廳結果他們也是吃的差不多。東西味道不錯只是花樣沒那麼多。 海灘🏖️： 跟Cancun沒的比，這邊的沙灘不是像Cancun那種白色沙灘。Puerto Vallarta的沙灘顏色比較深，石頭也比較多（至少這個酒店的沙灘是這樣） 酒店附近： 酒店位子出來往上或是往下走10分鐘都有購物中心。附近走路距離有貢茶的奶茶店。超市，oxxo便利商店也都離酒店不遠。街道景觀不是很高大上可是總統來說還是安全的。我帶著女兒出來閑逛都沒覺得有危險。只要走在大街上其實沒什麼問題。

El hotel si está bonito pero el serivicio como bebida y comida es muy baja calidad para lo que estás pagando

Staff wasn’t friendly. There is construction going on next door. Thats no where mentioned. They gave us room construction facing but after multiple requests they changed it. Overall below average stay. Restaurants not kids friendly & kids friendly timings book super quick. Will not stay again.

The room was wore out. Didn’t give me what I paid for nor would they give me a new room. The food wasn’t not good. We ate out for dinner often. Buffet was tried. Repeat of same thing over and over. The grounds are nice but for the money they should upgrade the chairs. The best place was the coffee bar on second floor. The coffee pot in our room wouldn’t work and no one cared.

The room felt outdated and did not appear as clean as expected. Upon arrival, there were no towels in the room, and we had to request them twice. The floors felt sticky, the sink had noticeable stains, and the toilet required two to three flushes each time. During our stay, one of the elevators was out of service, which led to long wait times. There was also significant construction happening, including in the lobby and a new building next door, which was disruptive. The food was average, and unfortunately the ice cream machine at the café was not working. The highlight of our stay was the shows, pool, views and staff. Everyone we interacted with was very friendly and welcoming.

We had a wonderful stay at Krystal Grand Puerto Vallarta All Inclusive this past weekend. We stayed for two nights with my wife and our one-year-old son, and it was an amazing experience from start to finish. Hugo at the front desk explained everything clearly and made check-in smooth. Ulises at concierge was very helpful with restaurant reservations, and the private cabana we booked near the pool was perfect for our family. The buffet food for breakfast, lunch, and dinner was excellent—my wife was nervous since it was her first time at an all-inclusive, but the food was great and we had no issues at all. The pool area was clean, the beach was easily accessible from the back of the hotel, and overall the atmosphere was relaxing and family-friendly. While a few staff members weren’t very friendly, others—like Emma and Fernando in the buffet—greeted us with big smiles and truly made us feel welcome. We loved our stay, made beautiful family memories, and will definitely return. Highly recommended for families—we’ll be telling our friends and relatives about this place! ******************************************************************* Tuvimos una excelente estancia en Krystal Grand Puerto Vallarta All Inclusive este fin de semana. Nos quedamos dos noches con mi esposa y nuestro hijo de un año, y la experiencia fue maravillosa de principio a fin.

To start with, with the expense for 1 week all inclusive one would think you'd get a view as advertised. But not a view of a construction site. 1. Rooms in the wing x20 -x39 (each floor in this wing) are advertised as rooms with a view. These rooms are blocked by a high-rise condo under construction until 2027 2. Poor WIFI 3. Insufficient seating at beach 4. Peddler's allowed to enter and bother guests in beach area 5. Line ups/wait at buffett 6. Line ups/wait at Lobby bar (2 bar tenders for a resort bar) 7. Resort app ala carte menus did not correspond with menus in actual restaurants