Verified traveler
8. Januar 2023
The hotel was definitely a nice place I am sure in its heydays. The place is old where the renovations are done they are substandard. The carpet in the corridor is old and has bad damp smell. The room is definitely spacious compared to other family rooms I went to buy there is an extension added to the room and Yoh in this rain there was a leak and smell of dampness in the room so people with any hypersensitive airways stay away from their place. When it started raining heaving there was active water dripping and to my suprise when o went to complaint it seemed as if I was inconveniencing them. The housekeeper that night Patience was wonderful, we couldn’t be moved as they said they were full. We slept with that water. In the morning never got a courtesy call from the manager not anyone from reception to find out if we slept well or was there flooding in the room, I decided to check out and only when I was giving the key I was told that the manager wants to speak to me I found this totally wrong? Was he not suppose to be proactive and called the room first things after night handover. I didn’t go see him… who is the client? They called me later wanting my banking details to refund me…told them that it’s good customer service to have checked on us in the morning. A refund is there nor there… the breakfast is substandard food is terrible, not even nicely placed…..overall terrible experience this place should not be rated at all I give it 0%
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