We selected this hotel because it was within reasonable proximity to Palermo and had both parking (€10 pn) and a decent sized swimming pool. But we were disappointed to find we were treated as 2nd class citizens, partly because we weren’t members of the D Club (apparently it’s a time share to which we’d been oblivious when booking) and partly because the quality on offer from a 4 star hotel was so lacking First impressions seemed encouraging. The grounds are attractive, there’s a large car park and check in was straightforward. But the devil was in the detail As a non D Club member we discovered our areas of access to some parts of the hotel/facilities were limited. We were confined to a compact, very busy area of the breakfast/dining room where it was difficult to find a clean table (whilst the D Club area was largely empty) - and we were excluded from using the padded sunbeds and best areas around the pools But our two biggest complaints were the quality of the food and the attitude of some of the staff Breakfast (included) and the buffet dinner (€30 ph which included a half bottle of wine) were both, frankly, appalling, offering a poor selection and an even poorer quality of main dishes. There was absolutely no ambience in the dining room which was windowless and akin to a staff canteen. Fortunately the taverna opposite was very good and as we had a car we were able to explore other local restaurants. Many of the staff were clearly far more focussed on making life easier for themselves than for their guests. On several occasions at the upper pool area, we had to go into the bar to order drinks as the waiters walking by seemed oblivious to us - and the staff at the lower pool bar came across as surly and disdainful. And standing at reception we found ourselves having to wait to be served whilst the staff (having seen us) chose to unload a trolley full of breakfast bags rather than to attend to us. That said, the cleaning staff seemed generally efficient - and Peppe, the boatman, took us out on a super trip around the bay area Our room was “compact” and provided only the bare essentials (including a fridge and tv.) There was a decent sized balcony but with only 1 chair The mattress was rock hard, the bed linens were adequate - but the “white” towels were grey, thin and ragged (although the pool towels were good quality and generous sized) The shower was of a reasonable size and very powerful with both hand held and overhead heads (but with some evidence of mould). There was a magnifying mirror but the bathroom mirrors steamed up quickly as there was no extractor fan. A decent hairdryer was attached to the bathroom wall. There was hard soap, shower gel/shampoo but no conditioner or body lotion - and certainly no robes or other luxuries. The bathroom side wall and door was of frosted glass which offered little privacy (and absolutely no soundproofing/privacy). There was a double wardrobe with 3 drawers and a safe inside. The
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