Ibis Budget Saarbruecken Ost

Two stars for budget and cleanliness, I was upset after being locked out of room after making reservations for 3 days. I didn't understand that paying at the kiosk was only for one night after entering credit card information. The receptionist said it was my fault because everything was on the documentation. I acknowledge my mistake and I apologize for being rude. It's what after she said makes me not want to come back. But I was being rude, she said, then I said your attitude is not making the situation any better. Just a little bit of advice, if you want customers to come back be customer centric, and if we have to pay a little bit more for customer service I don't have a problem paying, it's a matter of principle. Have your receptionist have a little bit more empathy for travelers that don't speak or write German language.

A very friendly welcoming stay , would definitely stay again. Well situated and easy to find , perfect place to stop on a long drive across Europe . Very clean rooms and the bed was firm , an excellent nights sleep .

The Ibis accomodation was very clean, and the reception attendant have been very nice and helpful. We will be using this Ibis Budget in the near future again. We had 2 rooms and all rooms have been very nice and clean. Working Aircondition was a bonus :)