Tru by Hilton Springfield Downtown

The facilities were amazing! They were clean and "fresh" throughout the building despite the ice/snow/rock salt being brought in/out during this time frame. We enjoyed breakfast. One of the best we have had at a hotel in some time.

On the plus side the room was very clean as was the building. The decorating is atypical, which I liked. In addition, the cost of the room was reasonable. However the room was very small. It felt claustrophobic. We had a king size bed and it took up almost the entire room. I had to exercise in the bathroom as it was the place with the most space! This is the first hotel that I have stayed that there are no closets. You could only hang up clothes on a rack that stuck out in the room or on hooks that were a wall. I didn't check if there were drawers for clothes because everything that I had was hung up. However based on how small the room was and a sign stating that clothes could be stored under the bed, I am betting there was not. Unfortunately due to how cramped the room was I will not be staying there again.

Staff is all super friendly!! Anytime I needed anything they were on top of it and with a smile!

The staff was extremely helpful and great to deal with. The breakfast was excellent. The whole place was clean. We will definitely be back!!

Staff was very rude, but other than that it is a very nice hotel. Close to a lot of places downtown

Loved the cute little room and location downtown, but the bathroom had not been cleaned well, you could see the previous people had been sick in there

The staff is very friendly. They were very accommodating when asking for more towels and toilet paper. I will say, very surprised how there were no closets in the room. Room was way too small

Check in was super easy, and everyone was friendly! It was in a great location, walking distance to plenty of things so we didn't feel the need to drive for food or attractions, especially since comicon was going on just a few blocks away. The hotel was very nice and clean, very minimalist vibes, not gaudy or cluttered. The shower was nice and roomy, although the door didn't seal very tight on it, so we had to put a towel on the floor outside of it to keep the water from dripping on the floor. The lobby was super cute and they had it decorated for Valentine's Day, which was a nice touch. The breakfast was fantastic! I don't usually eat much for breakfast, but the omelettes had me going back for seconds! I would definitely consider staying there again!

A truly wonderful place to stay. Very clean and spacious rooms. Extremely pleasant staff. Handicap friendly and wheelchair accessible in all areas.