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Bewertung vom21. Sept. 2026|Studio-Apartment Suite, Stadtblick
GastnutzerOverall, the hotel itself was decent. The room, food, and general service were acceptable, and most of the staff were friendly. However, I had a very disappointing experience with the tour desk inside the hotel, especially when it came to payment.
On my first day, the tour representative was very friendly, so I decided to book a tour through them. When I paid, the staff member spent quite a while setting up the card terminal and deliberately kept the part showing the exchange rate out of my view. I was never shown the exchange rate clearly, and I was never asked whether I agreed to have the transaction converted into Canadian dollars.
I only found out afterward, when I received the transaction notification from my credit card company. The exchange rate they used was extremely poor, and I ended up paying about CAD $30 more than I should have.
What bothered me most was that I had no idea this currency conversion was being applied at the time of payment. My understanding is that with Dynamic Currency Conversion, the customer should be clearly shown the exchange rate and final amount and should be given the choice to accept or decline it. That did not happen in my case.
I did not go back to argue with them after I discovered it because I did not want this issue to ruin the rest of my vacation. However, after checking online reviews, I also found comments from other guests mentioning similar issues involving exchange rates and deposits. Because of that, I do not believe my experience was simply an innocent misunderstanding. The whole situation felt very misleading.
In fact, I had already read some reviews about questionable exchange rates before the trip, so I specifically brought cash to pay the deposit in order to avoid this problem. Unfortunately, I still ended up being charged this way when making the final payment.
The tour itself was also not a good fit for us. Almost everyone in the group was local, and the guide mainly spoke Spanish, so if you do not understand Spanish, you may miss a lot of the experience and there were some safety issues too. I also felt the tour was poor value and that several parts of the day seemed focused on encouraging additional spending. The tour was also highly overpriced.
To be fair, I would not say the hotel itself is bad. I would still consider staying here again. However, I would strongly recommend being very careful with the tour desk and with any credit card payment. Make sure you can clearly see the currency, exchange rate, and final amount before tapping or inserting your card, and insist on being charged in MXN unless you personally choose otherwise.
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Preis pro Nacht ab:2.903 TWD
Bewertung vom6. Apr. 2025
Anonymer Benutzer
We upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.
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Preis pro Nacht ab:8.289 TWD
Bewertung vom24. Feb. 2025
Hipptech Wireless
Had to stay here by accident due to flight cancellations but my wife & I were very pleased! The place is huge and is perfectly situated right by the airport. They do not provide taxi services to the airport unfortunately, but there are taxis always available to take you there, driver will try to rip you off and charge you $20 USD for not even a 5 minute ride, but locals only pay between $5-$10 USD max; so don’t fall for it.
But the hotel was a welcomed surprise for my wife & I. BUY THE BUFFET BREAKFAST ADD-ON! We didn’t we ended up paying $90 for our breakfast Which could’ve been about 40 bucks had we prepaid. Don’t bother buying the alcoholic beverage in a coconut - it’s way overpriced and you get very little alcohol. Definitely take it vantage of the free coupon/services provided at check-in; you get a little coupon book thing that contains free drinks, tequila shots, and passes to the spa, among some other things. Those were added benefits. The room was nice enough, not high-end luxury, but the rest of the hotel was impressive and the massive pool was awesome.
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Preis pro Nacht ab:6.056 TWD
Bewertung vom29. Dez. 2022
Guest User
Für:
- Gute Lage
- Große Zimmer
- In der Nähe von Malecon
Kons:
- Zu viel zu viel.
- Lärm
- Nur echte Option für Mittagessen ist ihr Buffetplatz
- Pool ist nicht sauber
- Zeitteilung
- Personal könnte ein bisschen freundlicher sein.
- Buffet ist zu beschäftigt/getrocknet
Wir hatten über Trip.com für das Zimmer mit Frühstücksbuffet bezahlt. Die Check-in-Personal sagte, die Zahlung sei nicht getan und wir mussten noch für das Zimmer und das Buffet getrennt bezahlen. Nach 2 Stunden Verwirrung und Warten auf ein Jahr alt war es endlich gelöst. Das Personal fühlte sich nicht entschuldigt oder entschuldigt überhaupt für ihren Fehler.
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Preis pro Nacht ab:7.317 TWD
Bewertung vom6. Apr. 2023
Guest User
Ausgezeichneter Ort, sehr aufmerksames Personal, ausgezeichnetes Essen und sehr freundliche Rezeption und Bar im Lobby, sowie Blick und Zugang zum Meer
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Preis pro Nacht ab:5.440 TWD
Bewertung vom28. Dez. 2024
Katie
Nice hotel. The food was generally good quality with various choices. The rooms were small and had to pay high premium for a more quiet part or you got the noisy ones by the lift or street view.
Reception stuff are really unwelcoming, unhelpful except David. Generally rate the service low all around except the restaurant staff.
Would not go back, much nicer choices in Nurvo Vallarta.
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Preis pro Nacht ab:4.726 TWD
Bewertung vom4. März 2026
Gastnutzer
Хороший отель в центре Зона Романтика. Есть бассейн. Из минусов шумно в номерах от транспорта. Ну и некоторая усталость видна.
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Preis pro Nacht ab:1.657 TWD
Bewertung vom22. Jan. 2025
Qweeb
Gute Lage, wenn Sie zum Flughafen gehen, es ist nur sechs Minuten zu Fuß von Ihrem Zimmer zum Terminal für Abreisen. Sehr Grundzimmer war es klein. Das Badezimmer Toilette würde nicht aufhören zu laufen. Der Klimaanlage Fan war sehr laut und jedes Mal, wenn es aufhörte, klang es wie ein Metall auf dem Metall, so dass wenn Sie schlafen, es würde Sie wachen, Verkehrslärm von außen, die Straße gegenüber war ziemlich bemerkbar, so wenn Sie eine Straße gegenüber Raum, Get it changed to the back of the hotel ... you could even feel vibrations when heavy trucks went by so if you're going to stay at this hotel, I would suggest you have earplugs for sure.
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Preis pro Nacht ab:2.131 TWD
Bewertung vom18. Apr. 2026
Anonymer Benutzer
The resort itself was beautiful. And we had an amazing view of the sunset. I do wish there was more variety in the foods and the restaurant options. Surprisingly I thought the Mexican restaurant was not that great, but I liked the Italian place and seafood restaurant. The staff was very friendly. For some reason the heat in the Veranda restaurant was always stifling and made dining uncomfortable. The complex needs more elevators and you end up waiting around a lot. Also, I wish there was more entertainment. Dancing was so fun it should be every night. Overall I enjoyed my stay.
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Preis pro Nacht ab:10.137 TWD
Bewertung vom15. Juli 2021
PintaAusgezeichnetes Hotel, sauber, freundliches Personal, jede Nacht um 21 Uhr eine kostenlose Show, aber ich genieße die Abwechslung nicht, weil nur lokale Aufenthalte, der Strand kein klares Wasser schmutzig und am Strand möchte ich mich entspannen, die Sonne genießen, um sich vor Ort zu bräunen? Kommen Sie vorbei, um Sachen zu verkaufen, die so nervig sind. Ich werde nicht wiederkommen. Tut mir leid zu sagen. Ich bleibe lieber zu Hause, gehe zu meinem Heimatstrand. enttäuscht.
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Preis pro Nacht ab:5.005 TWD