Hotel Royal Reforma

Check in took too long and receptionist was unfriendly and asked us to wait 5mins for checking in and ended up more than 2 hours before they had a room available and cleaned! Room looks too old and tacky !

Staff, especially at reception was not welcoming and very rude building needs to be updated. Location is prime but overall the rooms are small and the building is outdated.

I burned my back twice while showering the water changes temperature both days, the carpet very dirty, did not walk bare feet because of that. Coffee weak with no cream and no sugar when asked when ordered room service.

Pretty safe, lots of police 24x 7 around. Affordable, the rooms need to be renovated. No fridge or iron. Decent gym facility, the pool is too close to the bar.

We arrived early and asked if we could check in early. The clerk said that they had a room ready but I would have to pay a fee. The fee was the equivalent of day. We decided not to check-in early and just checked the bag. We came back around 2:15 pm and a lot of people were waiting to check in at 3 pm. They were very strict and waited until exactly 3 pm to give guests the keys to the rooms. Most hotels are flexible when it comes to early check in if there is availability but whatever. The room was not very clean and the carpet was all stained. I don't know why have carpets when you know people are going to spill stuff and make it stink. The bathroom was not very clean either. The door handle kept getting stuck when we try to enter the room. The next day it stopped working and we could not enter the room. I went to the front desk and notified them. They sent a handyman and he had to cut some of the door frame to open our room. We had to transfer to a new room because the door was not able to lock anymore. The room was 509. We transferred to 707 which was in way better condition. It was cleaner and everything looked newer. After seeing the room I felt like they initially gave us the worst room they had. In the mornings you could hear the vacuum cleaner on the top floor and the neighboring rooms. It was very noisy and it kept waking us up. On our last day around 8:30 am we had the room cleaning man open the door even though we had the do not disturb sign on the door.

The room was very beat up. The carpet was super dirty. The quality of the sofa was horrible. The mattresses were all stained. It was terrible

Is so cold anoint bad customer service I don’t recommend I pay 2 nights I check out a day before I don’t sleep so much street noise 🙃

I would not recomend this hotel, its noicy from the highway next to it, the carpet was not fresh or the beds and I an accept this from a basic hote. The worst was when they decided to paint the hallway outside the rooms without notifying us. First it looked like just some little refresh paint but after 2nd day of painting and without any good ventilation I had enough. Just bad service and a rundown hotel.

Great location, clean and secure. Small pool on top of the hotel and a nice view of the city at day or night. Metro and metrobus at walking distance.