Atlantis Residences Delightful Homes by Step-IN

Only stay here if you really dislike yourself and your family. A condo with broken balcony doors, no Hot water, a rice cooker the ONLY cooking appliance. You have to pre-register to use the pool, two hours maximum per day.

Booked thru Agoda and did self check in by contacting phone provided in the confirmation slip. No check in counter expected since this is not a hotel. 1 bedroom apar**ent - Requested high floor but was given 9th floor with pool view which was not bad. Highest floor is 40 though. Only 1 key card provided and I found this very inconvenient because my wife wanted to do shopping while my son and I swam in the pool. The key had to stay with the whole group. Musty and stuffy smell filled the whole room once I open the door. Need to open the window to clear the air. Sofa had terrible sweaty smell. We end up sitting on the dining chairs. Swimming pool had very strong chlorine smell and our eyes turned red fast coz we did not bring goggles. The only plus point is the place is near to city area and food is available nearby.

We were relocated to Atlantis Residence when our original hotel we booked was closed. This is the first time we arrived at a hotel we booked online, and the hotel was closed. With the booking reference, we called the number indicated and a man picked up the call and responded, “Refer to my WhatsApp” and he hang up the phone. Throughout our text exchanged, he mentioned that the room we booked was not available and the building was cut off with water supply. He will relocate us to Atlantis Residence which is nearby. When we reached Atlantis Residence, he continued to direct us via WhatsApp to collect the room key from his helper at the lobby and wanted us to pay via CASH for our night stay including a RM100 Deposit. We stayed in unit B0805 in Atlantis Residence. The apar**ent was a bit rundown; bed sheets and sofa were stained and dirty. The wifi in the apar**ent is also not working. The next day when due to check out, I texted the man again on how to return the key and get back my deposit. He redirects us to return the key to lobby mailbox B1411 and claimed he will return the deposit via Singapore PayNow to me. Although I have doubts, we need to rush off to another location, I have no choice but to return the key as per his instructions. Yes indeed, we will con of RM100 as he blocked me on WhatsApp after we checked out. Please beware of this scammer, do not book from him or if yes, do not pay him any deposit.

We arrived at the accommodation but were so disappointed we stayed elsewhere. Nothing like the pictures. Very rundown building and old facilities. Communication from owner was poor and unfriendly. Other places at Melaka are much better.