Sunrise East Mountain Sea Coast Resort, East Mountain Haiti Section, Shuangyue Bay, Huidong, Guangdong, ChinaHoteldetails anzeigen
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1 Nacht
Gästebewertungen
4.6/5
Sehr gut
6388 Bewertungen
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Verifizierte Bewertungen
Lage4.7
Ausstattung4.6
Service4.6
Sauberkeit4.6
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Ben_inChina
180° Sun-Capture Full Sea-View Double Bed Suite
Aufenthalt im Sept. 2024
Pärchen
32 Bewertungen
4.2/5
Sehr gut
Gepostet am 19. Sept. 2024
The room, amazing!! 👏👍 the hotel itself is beautiful but it's a shame that there is an unfinished side to the resort that isn't finished and it's not stated anywhere. The balcony view also very nice!! The staff recognized the need for English speaking and attended to this. Shame that there isn't really an adult area or adult pool . Breakfast a little below expectations for the price and also the quality of the food on show also not so good. Sharing tables also, not what is expected for this price.
Übersetzen
6/10
Antwort der Unterkunft: Dear guest, thank you very much for staying at the Richu Silver Sand Hotel and sharing your stay experience with us. Thank you for your recognition and praise of our guest rooms. Creating a unique and enjoyable vacation experience for guests in the beautiful natural sea view is our unwavering pursuit. We deeply apologize for the inconvenience caused by the construction instructions, swimming pool, and breakfast issues you mentioned. We will work hard to improve the shortcomings and provide you with a better stay experience. We look forward to your visit again!
EvergreenOcean
Superior-Zimmer, Meerblick (Queensize-Bett)
Aufenthalt im Aug. 2024
Pärchen
1 Bewertungen
4.2/5
Sehr gut
Gepostet am 3. Aug. 2024
Summary of Scores:
Location 4/5 - Yes it has a beach front, yes it is pretty out there. We arrived at HuiDongNan (惠東南) high speed rail station and took a 50minutes ride from the station to the hotel via Didi/Taxi. The location is pretty far from the city. However, the challenge comes when trying to book a taxi on the wechat Didi app. Often there are limited drivers in the area resulting in waiting up to 30 minutes for a ride. The other down side for me will be the construction surronding the area, as it is a still developing area, construction sounds and sites are observable.
Clealiness 4/5 - Overall the hotel staff is very fast and the staff work extra hard to ensure any spills, wet spots, wet marks are wiped and cleaned as soon as possible. However, in our room there is a smell of watery and humidity when we entered the room, especially the standing shower stall in the room.
Service 5/5 - The front desk lady (Judy) was fast in helping us check in to the hotel. We arrived very early ~12noon, Judy helped us check to see if there were any rooms available for us to check in earlier as the check in time was supposed to be at 3pm. We ended up geting the room ~12noon and with an upgrade to the 25th floor. Overall whever we approached the staff, they are very willing to help. When requesting for extra water in the room, it came within 30 minutes.
Facilities 4/5 - There are many facilities and places to take photos such as the I Love Richu Sign, Swings, Reef Bar, Observation Deck, Fireworks and more. There are many places for great pictures. Besides picture opportunities, there are many faciltiies for kids, very family friendly. Whether it is shooting fireworks, kayaking along the lazy river, swimming/playing at hte shallow pools, going to the beach, there are much to do to ensure your little one is engaged all day. Given the hotel is less than 10 years old, there are some observable wears and tears in the room which can be maintained better. We got the hotel package with the breakfast, there are many varities and definitely very fitting for the Chinese population which is the majority. However, if you are expecitng a more western/international breakfast cuisine, you may need to be aware options such as cold cuts, ham, cheese, egg stations are not avaliable. While the resutaurant opens at 7:00am, the restaurant is packed with 65%-70% occupancy already at 7:30am.
Übersetzen
6/11
Antwort der Unterkunft: Dear guest: Thank you for choosing Silver Crystal Resort Hotel by Richu. Our service tenet is to satisfy and move our guests. We will strive to provide more detailed and thoughtful services, so that you can feel the warmth and thoughtfulness of the Sunrise team. In order to provide you with the most comfortable living environment, our team will make unremitting efforts. At the same time, we also welcome you to provide us with more and better suggestions, so that we can do better. Thank you again for your support of Huizhou Shuangyue Bay Sunrise Silver Sand Hotel. Looking forward to meeting you again!
Gastnutzer
Gästezimmer-Meerblick (2 Betten)
Aufenthalt im Juli 2024
Familie
2 Bewertungen
4.5/5
Großartig
Gepostet am 26. Juli 2024
Nice hotel, nice service. If there are more restaurants, it will be better.
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Antwort der Unterkunft: 尊敬的賓客:您好!感謝您選擇入住惠州雙月灣日出•銀沙酒店並留下寶貴的意見。未來我們仍將精益求精,力求讓每一位入住日出的客人都能感受到我們“細意濃情”的貼心服務。期待您的再次光臨!
Tomasz
180° Sun-Capture Full Sea-View Double Bed Suite
Aufenthalt im Nov. 2024
Pärchen
16 Bewertungen
4.5/5
Großartig
Gepostet am 20. Nov. 2024
I had never expected such a big hotel to be in such a remote place. Development is still happening there, and I hope they will finish the third tower. The swimming pool is relatively small, and I don't know why it is located below the ground level, so you have no view of the ocean at all—just like swimming in a well. The hot springs are also pretty ordinary, like small holes in the wall. Nevertheless, the overall experience is very positive. Night walk to the Rock Bar, good cocktails and live music was a nice experience. Our room was pretty big, with a panoramic view of 3 different sides of the hotel. A breakfast on the balcony was again pretty relaxing.
Übersetzen
Antwort der Unterkunft: Dear valued guest, thank you for staying at Huizhou Shuangyue Bay Sunrise Silver Sand Hotel. And shared your stay experience, the hotel is located in the beautiful Huizhou Shuangyue Bay at 22 ° N latitude, embracing the pure natural sea view and reef bar; Thank you for your suggestions on the hotel's hardware facilities. As you can see, the entire resort area is still being further improved; Our ultimate goal is to make every guest feel at home. The hotel room design is unique, with a silver sand theme that blends seamlessly with the blue sea and sky; Provide guests with more intimate and comfortable services; Your affirmation is the greatest encouragement to us. We sincerely hope that every moment you travel, you can feel the warmth of "home"; Thank you for your support and kindness. Looking forward to your visit again!
Ahsan
Gästezimmer-Meerblick (Doppelbett)
Aufenthalt im Okt. 2024
Familie
3 Bewertungen
4.7/5
Wunderbar
Gepostet am 5. Okt. 2024
It was pleasant to stay here.Location is good. Service was good. Specially Judy’s service is amazing
Übersetzen
Antwort der Unterkunft: 尊敬的貴賓,感謝您入住惠州雙月灣日出•銀沙酒店。非常高興能為您帶來美好的入住體驗,希望雙月灣日出•銀沙酒店能成為您出行的首選。為您提供更多的“滿意+驚喜+感動”服務是我們努力的目標。真誠期待您再次下榻。
Wai Ki
180° Silver Sand Full Sea-View Twin Suite
Aufenthalt im März 2024
Familie
2 Bewertungen
4.0/5
Sehr gut
Gepostet am 31. März 2024
King's service attitude is good, her will automatically upgrade the room for us, and will come again next time.
Übersetzen
Antwort der Unterkunft: Dear guest, thank you for choosing our hotel and feeling satisfied with your stay. The progress of Sunrise people is inseparable from the support and trust of guests, so we hope you can continue to follow Sunrise in the future!
CheungKevin
180° Sun-Capture Full Sea-View Double Bed Suite
Aufenthalt im Sept. 2024
Pärchen
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 16. Sept. 2024
I'm giving a 5 star review solely because King was an amazing helper.
The hotel has a lot of good, the location is amazing, the view is amazing, service attitude is great, most people are very willing to help if you translate to them. However it's not without flaws. I gave a 5 star because I believe overall, the hotel is great and I strongly recommend it.
The hotel had some issues with translations, some more dire than others but they've been quite reactive to change. For example "Alcoholic Beverage" in English and "mocktail" in Chinese doesn't link up, other more comedic like "Pancake" being translated to "Class Halberd".
There were also some issues with not being able to rent a surfboard even though my girlfriend and I were experienced surfers unless we took a lesson but none of the instructors knew English so how could we even have a lesson?
We also went in Off-season, September, so that might be why some of the attractions were under construction.
Overall, great hotel, great service, just hope they brush up the English and some weird rules in service.
Übersetzen
Antwort der Unterkunft: Dear valued guest, thank you for staying at Huizhou Shuangyue Bay Sunrise Silver Sand Hotel. And amidst your busy schedule, I believe your trip to Huizhou has left behind wonderful memories; It is an honor to provide you with a warm and comfortable stay experience. Thank you for your recognition of our service. We will continue to maintain and improve our service level, bringing more intimate and comfortable services to our guests; Thank you very much for your support and valuable feedback. We will increase our efforts to improve the quality of our service to our customers and provide them with personalized and satisfactory services. Your affirmation is our greatest encouragement, and we sincerely hope that you can feel the warmth of "home" at every moment of your travel; Thank you for your support and kindness. Looking forward to your visit again!
Gastnutzer
Gästezimmer-Meerblick (2 Betten)
Aufenthalt im Juni 2024
Pärchen
4 Bewertungen
3.0/5
Gepostet am 17. Juni 2024
The noise from adjacent guestroom is annoying, even at 3am, the sound proof between the guestroom is poorly built.
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Antwort der Unterkunft: Dear guest, thank you very much for taking the time to provide feedback on your stay at the hotel. Your feedback is the driving force for us to improve our service quality. Thank you for your valuable feedback and suggestions. We will take note of them one by one, make serious improvements and continuously improve them. Thank you again for your feedback, and we sincerely look forward to your next visit. We believe that our next vacation experience will bring you satisfaction and surprise. We wish you a happy life!
TAK Ching
Zimmer mit Queensize-Bett
Aufenthalt im Okt. 2023
Pärchen
3 Bewertungen
4.7/5
Wunderbar
Gepostet am 24. Okt. 2023
Nice hotel with free upgrade and free parking. Beautiful environment. Unlimited entrances to 礁石酒吧! Amazing scenery with many photo shooting points. Breakfast is rich but too crowded. Nice stay!
Übersetzen
6/8
Antwort der Unterkunft: Dear valued Guest, thank you for taking the time to share your wonderful feedback, our entire team is delight to hear that you have a great time during your stay. Silver Crystal Resort Hotel by Richu was opened 2022 and enjoy the service as home. We certainly hope that you still stay with us again and our team will look forward to welcoming you back.
Gastnutzer
Gästezimmer-Meerblick (Doppelbett)
Aufenthalt im Aug. 2024
Single
20 Bewertungen
5.0/5
Hervorragend
Gepostet am 20. Aug. 2024
New property. Staff is extremely friendly . Nice hotel
Übersetzen
Antwort der Unterkunft: Dear valued Guest, thank you for taking the time to share your wonderful feedback, our entire team is delight to hear that you have a great time during your stay. Silver Sands Hotel by Richu was opened 2022 and enjoy the service as home. We certainly hope that you still stay with us again and our team will look forward to welcoming you back.
Helen 1974
Erlesenes Zimmer, Meerblick (2 Betten)
Aufenthalt im Okt. 2023
Business
12 Bewertungen
5.0/5
Hervorragend
Gepostet am 22. Okt. 2023
Overall :the hotel is cosy. Due to typhoon the beach is block and well protected to prevent people ... going towards the seaside, Due to the bad weather the pub is closed .The room is well equipped. For a one year old hotel the room is renovated in simple clean look. With the help of the hotel professional housekeeping Ms RUTH... Her help make our stay a happy experience. Thank Ms Ruth. 😊
Will come back again.
Übersetzen
Antwort der Unterkunft: Dear valued Guest, thank you for taking the time to share your wonderful feedback, our entire team is delight to hear that you have a great time during your stay. Silver Crystal Resort Hotel by Richu was opened 2022 and enjoy the service as home. We certainly hope that you still stay with us again and our team will look forward to welcoming you back.
Gastnutzer
Zimmer mit Queensize-Bett
Aufenthalt im Dez. 2023
Familie
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 10. Dez. 2023
The room was fine, clean and spacious. Thank you Ruth for the upgrade.
Übersetzen
Antwort der Unterkunft: Dear valued Guest, thank you for taking the time to share your wonderful feedback, our entire team is delight to hear that you have a great time during your stay. Silver Sands Hotel by Richu was opened 2022 and enjoy the service as home. We certainly hope that you still stay with us again and our team will look forward to welcoming you back.---From Guest Service Manager
Anonymer Benutzer
Superior-Zimmer, Meerblick (2 Betten)
Aufenthalt im Apr. 2023
Pärchen
10 Bewertungen
4.7/5
Wunderbar
Gepostet am 1. Mai 2023
The hotel was nice. Kevin at reception was amazing and very helpful, he helped me arrange fireworks and flowers for me to propose to my girlfriend and up graded our room.
The breakfast buffet could have been better, but all in all the stay was very nice.
And the private beach was great and clean
Übersetzen
Antwort der Unterkunft: Dear guest: Hello! Thank you for choosing the Huizhou Shuangyue Silver Crystal Resort by Richu. We are very pleased to hear your praise of the hotel staff and service. Going out and staying comfortably is the expectation of every traveler and the ultimate goal of hotel service. We will continue to work hard to make the journey perfect. Looking forward to your next stay at the Silver Crystal Resort by Richu in Shuangyue Bay, Huizhou.---Guest Service Department
Gastnutzer
Erlesenes Zimmer, Meerblick (2 Betten)
Aufenthalt im Sept. 2022
Pärchen
1 Bewertungen
4.5/5
Großartig
Gepostet am 12. Sept. 2022
Brand new hotel, with nice green gardens. The rooms are modern and well equipped. Direct access to the sea, even though it is not allowed to swim. The swimming pool is not so big, but not crowded, knowing that the biggest part is kept for kayak rental. The staff at the lobby and the restaurant is kind, but the lifeguards not so much. The breakfast buffet is good, with Western food, as well as the dinner. Unfortunately, no cocktail at the bars, no room service and very few choices of finger foods. The biggest downside are all the fireworks in front of the hotel, for several hours, even past midnight.
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Antwort der Unterkunft: 尊敬的賓客,請接受來自惠州雙月灣日出·銀沙鹽晶酒店的親切問候!非常高興您能選擇下榻我們酒店,同時也非常開心您在酒店有一個良好的入住體驗。您對酒店的認可與讚許,使我們倍感榮幸!酒店始終致力於為您的每一次到店提供最温馨細緻的服務,您的滿意是我們前進的動力!同時感謝您的意見及建議,我們已經第一時間告知相關部門,我們將不斷完善,為您提供更加完美的入住體驗。我們期待您的下次光臨!祝您一切順利!——來自前廳經理Cloris
Anonymer Benutzer
Gästezimmer-Meerblick (Doppelbett)
Aufenthalt im Aug. 2024
Single
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 7. Aug. 2024
King....
Übersetzen
Antwort der Unterkunft: 尊敬的賓客,感謝您入住惠州雙月灣日出•鹽晶酒店。以最優質的服務與頂級的設備為您帶來細意濃情的入住體驗是我們的承諾。真誠期待您的再次光臨,感受這一望無際外海的秀美景緻與酒店的細膩服務。