FairBridge Inn & Suites DuPont

My children and I booked a room here the night before our flight to leave the state. We had left a really bad domestic violence household and I spent all I had on the room. I didn’t see there was a deposit on there, but was in a hurry. I was $30 short paying for the deposit. The lady at the front counter, after giving my cousin a free Gatorade, kinda just stared at me while I struggled to find the extra money. Mind you we were checking in at about 10pm. For one night. Not sure how much damage we could do sleeping then checking out but the front desk lady seemed unbothered by us having to leave the hotel and sleep in the car. The next day I inquired about cancelling & refunding the $103, the hotel said NO. I am absolutely shocked. I have had to cancel reservations before, yes while it’s their policy hotels usually honor the cancellation. Trip called twice. No both times. That was all the money we had until we reach our next stop. He took everything from us, we don’t even have any clothes. I don’t know if this hotel is really that hard off, or just unphased by some of life’s real issues, but I was in complete shock they would not cancel the booking So my kids & I are out $103. I asked if I could change the date for the booking to some time in the future so it wouldn’t go to waste… , I was declined there as well. Yes the hotel states no-refunds but I always thought this was for people who tried to abuse the system. I wouldn’t recommend this hotel to anyone, really. They don’t seem to care about anything but money. And giving out free drinks to good looking Samoans. The cost of the free Gatorade fouldfe covered what we were short for the deposit sheesh! What a mess.

room didn't smell clean. staff did their job but not friendly.

Good hotel! I recommend it.

Would not do anything to make the nose from the bathroom we did not get to sleep the frist night I went to the front and was told I will see what we can do about it tomorrow I have pictures of the unclean room and a recording of the nose

Bed was so soft, I was so exhausted got the best sleep ever even considered staying another night. Will be back definitely soon. Didn’t partake in the breakfast but it looked plentiful.

Close to dining options and easy access and parking. Didn’t think the room was as clean as it should be and sink is stained and scratched

The staff were very accommodating. O had messed the reservation and they needed to fix and switch room. They were more then willing to makecus happy. The place was clean and all of the linens were plentiful and white! The place was showing its age, but you could see that there was a dedicated staff and an “on the mark” manager as well. They appear to be on the middle of a little remodel.

I booked a nonsmoking room and the room given to us smells like people were smoking in it. My family and I kept coughing all night, we had to force ourselves to sleep in a cold weather temperature by opening the window instead of using the heater for the room

Rooms with the hot tubs are excellent, but pool and hot tub for every guest is good and clean too. Phone and tv did not work in my room, so that was weird. Front desk staff are friendly and responsive. Very flexible and nice about late checkout which was appreciated!