Koi Resort & Residence Da Nang

we arrived at the property in the evening after a full day of sight seeing. The property were paid already through the app and we wanted to arrange a BBQ at our villa, i tried to inform the hotel to arrange the BBQ but they want to credit card confirmation before, I told the lady that I am travelling and not convenient to print out the authorization form. Then she told me that with the payment the accounting depar**ent will not allow them to but the necessary for the BBQ. All I wanted was a BBQ buy the pool for my family and friends of 8 and she was giving me a hard time. I paid 3 nights of the Villa and it is hard to imagine that the hotel will need payment for that. So at the end we end up ordering Grab food delivery. After we check in the hotel, I wanted to ask for more water as i like to drink a lot of hot tea. the Villa is for 8 people so i asked for 8 bottles of water, the lady on the phone said she will need to charge me for that. That is absolutely absurd and never heard of. So i ordered a case of water from Grab food delivery. My friends who were staying at the hotel room in the main building she told me that construction work was started at around 7 am and woke them up. Then the work stoppped in 30 min and star again in 15 min. That is totally not acceptable as the resort is meant to be relaxing and calming. The next morning we saw the manager and told him all the unusual things that we encountered, I feel that he was sincerely apologetic and tried to make up for the rest of our trip. I forgot his name but he came to visit us at the villa and i saw him every morning during the breakfast service. I feel that he is trying his best to help us th=o better our stay. The breakfast was very good indeed and we all enjoyed it. The drawback is that the river next to the villa is not so clean. There is not much activities to do at the villa except for the infinity pool. The wave at the beach was too strong for us to swim..... But the property is very close to the Marble Mountain (5 min walk) which is an added bonus. Overall the staff seems to be inexperience and try to rectify the problem after it have occur. They are not able to handle many hotel related issues as these are just very minor issues.

The resort was amazing. The breakfast every morning was delicious. The kids loved it. The service from all employees was top-notch. Will definitely stay here again and would recommend to all friends and family. 

酒店客人不多，在這家酒店住了三晚，一共花費人民幣2000多接近3000元，最後離開那天因為沒有明確告知退房時間，催退房的工作人員也沒有説超過12點退房要收錢，當我電話裏表達要晚點check out時候也沒有説要收錢。 我兩點退房時候（酒店説規定是12點）所以要加收了半天的酒店房費！！！半天房費非常高（比我在平台訂的還要高價）不是平台訂的價格來計算！非常非常不合理，所以！絕對！不會住下一次！！！在越南最糟糕的體驗的一家酒店。另外早餐不好吃。勸退。

酒店於2024年初開業，所以有些設施尚未啟用，環境是優美的，主要可以享用游泳池及餐廳，食物及服務質素可以。浴室去水不良或者滲漏，所以沖完涼後洗手間地面滿是水，有待改善。

新酒店整體環境還可以，服務細節有待加強，記得在第二天早上九點多還沒睡醒，酒店打電話來問要不要吃早餐！😳我明白酒店想對顧客的熱情，但是這樣有些影響顧客休息！繼續入睡 然後，11點多酒店又打電話提醒我們拿房卡下去刷新。又起床跑過去接電話(我就的房型是帶泳池的，房間電話不在床頭，而是在飯廳位置，所以每次接電話讓我很惱火)，這個設計有些問題而且不方便。 第二晚凌晨酒後回到酒店，我特別電話告知前臺晚上不要給我打電話我需要睡覺。我下午五點飛機，我需要延遲退房到下午兩點！前臺說要申請，我說沒有問題，但是12點前不要打房間電話！誰知，10點左右前臺又打電話來說可以為我延遲到兩點退房，瞬間有點不開心！因為他又打攪我睡眠。過來20分鐘，我又起床走過來接電話，酒店又打電話到房間租用的摩托車鈅匙是否已經歸還前臺，我前一天已經放前臺了😓真的很生氣！ 我明白酒店為了提供更好服務的初心，不過服務細節有待加強，聯繫更換培訓團隊！這個不像是五星級酒店的管理層！ 另外說說房間環境 房間還可以，就是很多位置設計不合理 洗手間沒有垃圾桶，垃圾桶放廁所了，然後廁所廁紙位置又固定在很後的位置，拿紙非常不方便。 剛剛提過我住的房型床頭沒有電話，不方便。 電梯很像貨梯，完全沒有裝修 第一次見夜晚大堂的燈光是白色的，不是暖光，看上次很不像酒店。 總的來說服務是熱情的，就是照顧不到細節。希望下次來可以有變化！

酒店第一天有水果送，mini bar 有免費飲品；酒店左面行路約三分鐘，就是著名的「五行山」，方便觀光；早餐選擇多又美味；酒店泳池很大很漂亮、打卡一流。

최근 오픈한 호텔이라고 하는데 빌라동은 이용하는데 불편함 없었고 직원들도 최상의 서비스를 제공하기 위해서 노력하고 있었다. 다만 아직 다 완성되지 않은 호텔이여서 부대시설이용에는 조금 불편함이 있었다.

旅館位置雖離熱鬧地區有一段距離，但叫車也算方便。可能是新開幕旅館客人不多，不過每個員工的服務態度非常好，我們住海景房，房間大，又有游泳池，面向大海，住四天，每天就是房間，海灘兩邊移動，環境實在太棒了。雖然健身中心，sap，室內泳池還未開放，但無所謂，房間泳池跟室外大泳池更棒，我完全沒想去使用飯店設施，泳池跟美麗海灘就夠了

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