A very disappointing stay. People in the room next to us were extremely noisy. They woke us at 4 am with shouting and thrashing around the room. When I contacted reception, they said they’d call them to quieten down but the neighbours remained noisy until approx 5:30 am. Then, at 7:30 am an alarm started to go off in the opposite room beside us. The walls are very thin so it was very irritating and disrupted any possibility of getting back to sleep. Again, we called reception and they called to the room but no one answered. We then went for breakfast, which was also really disappointing. The eggs and bacon were completely cold and again, we had to ask staff to rectify the issue. On check-out we were charged full price for both the room and the breakfast. The receptionist said we should have requested a new room at the time (not that it was offered to us) which was less than helpful as it was now the next day and we weren’t the issue and it was 4/5 am! Overall, perhaps just an unlucky situation that we were put between two noisy rooms but one made much worse by the hotel staff not offering anything in response to make our stay comfortable.
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