Hotels mit Bar in Boucherville

My friend and I stayed here for the F1 weekend and had a terrible experience. To start, the hotel does not provide concierge towel service or a safety deposit box (this detail is important for later). When calling to request fresh towels, I was told to pick up my towels at the front desk. The hotel also does not provide bath robes or slippers (maybe it's because it is a 3 star hotel?). The cleanliness of the carpeting in our room was questionable and we never received cleaning services on any of the days we stayed. Next, on our second day of our stay, the key scanner on our door stopped working. The scanner was low on battery and required a device to charge the scanner in order for the door to unlock. Every time we needed to access our rooms, we had to request the concierge to escort us and manually charge the scanner and use a master key to unlock our door. Not only was this inefficient for staff, but this was also an extreme waste of our time as guests at Imperia. At no point did concierge escalate this to management to attempt to resolve the technical issue or compensate for this inconvenience. Because the hotel was fully booked, the only resolution that was offered was to room hop for each night of our stay, which would be even more inconvenient. So we decided to stay in our rooms. Finally, and the most egregious issue of all was that our belongings had been stolen from our room. Money and a luxury bag that had not left the room from the beginning of our stay went missing. I am hesitant to point fingers at the hotel staff, however given the security issues we experienced with our malfunctioning door and the concierge staff having access to a master key, I cannot rule out the idea that it was the hotel staff that may have unlawfully accessed and taken our belongings. When we approached the concierge about this issue, they were not able to provide us with any security footage or a date/time log of how many times our room was accessed. We ended up filing a police report and the hotel has since wiped their hands clean on this issue. To this day, management has been dodging our calls and have not followed up with us. The same moment we brought this issue up to concierge, another guest lined up behind us was raising his concerns about his headphones that went missing from his room. Given that the weekend of our stay was a hectic and full house for the hotel, I am unsure as to whether this is an inside job or an opportunistic individual knowing that many guests were not going to be in their rooms for most of the day. This experience has made me feel extremely unsafe, paranoid and violated.I will NEVER go back and will NEVER recommend anyone stay at Imperia or any of their other sister establishments.

Ich war da für eine Geschäftskonferenz. Das Personal war großartig, sprach Englisch für viele von uns, die es brauchten. Der Service im Allgemeinen war großartig. Das Zimmer war angenehmen, sauber und voller Einrichtungen mit einigen interessanten Beleuchtungsmerkmalen. Ich war sehr beeindruckt von der Größe des Zimmers. Wenn ich etwas kritisieren müsste, wäre es das im Sens Restaurant. Unsere erste Nacht dort, wir gehen spät und wir wollten Abendessen so beendet bei Sens. Für mich schien das Menü etwas begrenzt. Einer meiner Kollegen war auch auf die Art von Nahrung, die er essen könnte, und andere als ein Salat, es gab kein Hühner Gericht auf dem Menü. Das überraschte mich. Ich liebe Hühner selbst. Also fragten wir, ob der Koch etwas mit Hühnchen vorbereiten könnte, das nicht ein Salat war. Die Antwort war: Nein, also hatte mein Freund nicht mit uns zu Abend gegessen. Gehen Sie in sein Zimmer und bestellen Uber Eats. Sicherlich nicht der Kunden konzentriert. Ich hätte sogar in die Küche gehen können und einen Geschmackhaften Hühner und Pasta-Geschmack (wir haben das vorgeschlagen) bereitet, weil ich weiß, dass beide Zutaten waren. Das war sehr enttäuschend. Das hat eigentlich unseren Abend der Zeit mit unseren Kollegen vergeuden.