Arriving at lunchtime, the greeting was lovely and we were immediately impressed with the service and facilities. Over the next two hours, my wife became more and more unwell and at 3 pm I needed to contact reception for medical assistance. By 4 pm, they had sent a car to collect a local medic and she started to make her assessment of the situation. The condition of my wife was very serious and she had a temperature in excess of 40 degrees C and was losing fluids from every possible direction. Jade, the medic, set up a drip and delivered outstanding medical attention. Grahame and his team were on constant call and could not do enough for us. After many trips to reception, the staff all knew me by name and were asking after her. They even kept the kitchen open for me to eat something. The final act of kindness was to assist me to pay the bill, and repay on my checkout as I did not have sufficient $USD. The next day, my wife had recovered enough to have a light lunch and join the final game drive. Despite the trauma and stress, this was one of the most beautiful places that I have ever visited and the service was well beyond expectations when it really counted. A massive thank you 🙏 I have absolutely no hesitation to recommend.
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