Casa Heinrich Guesthouse(The Henry Self Check-in Guesthouse)

Room was basic Had a kitchenette and a cute bathroom Breakfast was delivered outside our door the 2 mornings we were there Fresh pastries,jam,butter,cheese ans juice Bed only had 3 pillows and for 2 people could have done with 4 for comfort. Self check in very easy We were right opposite the front door which was good as no lift and heavy bags Outside of main Zurich so a little bit of a walk from the train station. Area is a little run down All in all a pleasant stay and simple for what was needed

Quite a conveniently situated hotel if arriving by train - about 10 minutes walk from the main station. This is a self-service hotel - therefore no reception. Guests are given a code to obtain their key from a safe box outside the front door. There is no lift (to be fair the hotel warns you about this when booking) but it was a real inconvenience with two suitcases to find I was on the 4th floor and had to climb nearly 80 stairs! The rooms are comfortable and well equipped (comfortable bed, TV with satellite channels, fridge, coffee maker, microwave, induction hob, air conditioning). The hotel has invested in individual designs for each room, taken from a scene in a Hollywood film ( mine was Goodfellas) which are very attractively decorated. Unfortunately this has led to some elements of putting design above function - a chandelier suspended from a low ceiling meant I banged my head every time I crossed the room, a large spotlight fitting at the bed head meant the same everyone I sat up in bed. Breakfast (croissants, ham & butter, orange juice, coffee pod for the machine) is hung outside the room at 7 in the morning. Biggest negative for me was that the window, directly above my bed head, had no blind or curtain so the room was flooded with light from 4:30 am.

The room was affordable. We were able to access it easily following the directions sent to me in a confirmation email; there are no staff on site to check you in and out. The hotel is in a great location. The room was small but fine. There was an A/C unit in our room that works nicely. The walls were a bit thin, and there was no elevator, but for one or two nights and for the price it’s perfectly fine.

At check in we encountered trouble due to overbooking. The in house staff was helpful but the manager I got to talk to was rude. When we finally got a room it was very worn down. The ceiling lamp was broken and a part even fell off and almost hit me in the head. The electric socket was lose and were hanging out of the wall and the kitchenette was very poorly equipped. There was a loud noice in the wall every 10-30 min that woke us up in the night. Owner responded to the review by saying that we tried to check in at 9 am. In reality we checked in at 6 pm. I left the honest review above on ***********. Following this, the owner contacted me and wanted to “reimburse me to change my review”. As I did not change anything, he now proceeded to claim that I had broken a lamp, which was broken on arrival, and reported by me as such, upon check in. The owner has requested CHF250 for the lamp. The claim was presented two weeks after check-out. This is nothing but a clear attempt of extortion, to make me change the review. Stay away from this hotel. There are many good hotels in Zurich, but The Henry is not one of them.

Tiny rooms and no lifts . Be prepared to drag your bags up 4 floors..These guys deliberately gave us the highest floor room after confirming to us that they will give us a lower floor. All Asians should Avoid this place like the plague ! Horrble

DONT BOOK PLEASE. They cancelled our reservation last minute and we had an awful time searching for accommodation last minute in Zurich- an expensive city. The hotel was our first stop in Switzerland and they messaged us regarding cancellation when we were our on our flight to zurich. This nigh**are doesn’t end here. A week on as I right this review, I am yet to receive my refund. Did I mention that my booking was fully paid? PLEASE SAVE YOURSELF AND STAY ELSEWHERE. Now instead of refunding my money they are sending my messages about how we made a booking for six people but were actually ten. That’s not true. We were six and had paid for six .