3-Sterne-Hotels in Wangaratta Rural City

Firstly we are keen travellers and so to make a serious complaint is a first for us but patrons need to be aware of this establishment. We stayed from the 9th to the 12th June 2020. Our booking was through Agoda and also paid for in advance. Agoda have been contacted and are dealing with this concern as well. We have no complaints regarding Agoda. When we arrived it was late in the day, and soon after arrival we went to purchase some dinner which is why the condition of the room was not noticed immediately. That night the portable heater was not working and we could not open the wardrobe. Upon further inspection the room was dirty, mouldy and the bathroom was disgusting. The photos show the mould in the room on the shower curtain and in the shower. On the day after our arrival there was no housekeeping, bed not made. We couldn't open the wardrobe so had to ask for a key. We were told people take the keys which is why there is none there. When we finally got it open, it had dirty mouldy rags in the bottom and smelt. We complained and we're told the housekeeper must have missed it. It hadn't been cleaned for a long long time. Considering the CoVid virus the room should have at least been sanitised. The room is advertised with Foxtel channels. There were none. When we asked he said that they hadn't connected because of the CoVid virus. The light by the bed, globes had blown. There was no way the room had been cleaned as required by general health restrictions alone. To top it off when they did come to make bed and change towels, they actually went to our luggage which was on the floor as we had nowhere to put our clothes or belongings and took out a roll of our own toilet paper from our personal shopping and put it in the bathroom. I hate to think that they went through our other possessions. I do know that some other items were touched. I know that this is not the standard Hotel/Motel Accommodation Agoda is known for which is why we book with them which is why we complained and requested a full refund of the accommodation cost. The cost is one issue but the cleanliness of the room is another. I believe that this needs to be taken further with regards to them not just going through our luggage but also the unhygienic state of the room. This poses a huge health risk for future patrons. We complained to the management of Millers Cottage Motel at the time but their attitude was unhelpful to say the least. Following our complaint lodged with Agoda 5 days ago they still have not had a reply from Millers Cottage Motel despite contacting them several times. You may ask why we didn't move accommodation we would have except we had already paid and as pensioners could not afford an extra cost for 3 nights until later in the week. I am attaching photos for you perusal so as to confirm what I have also explained. I hope that something can be done to protect other patrons from having to encounter this dreadful and unsafe state of this

A stay at Wangaratta Motor Inn places you in the heart of Wangaratta, within a 10-minute walk of Merriwa Park and Wangaratta Art Gallery. This motel is 0.4 mi (0.7 km) from Wangaratta Performing Arts Centre and 0.6 mi (1 km) from Kaluna Park Bushland Reserve.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this motel include complimentary wireless internet access, babysitting (surcharge), and a picnic area.Enjoy a meal at the restaurant, or stay in and take advantage of the motel's room service. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.Featured amenities include multilingual staff and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 30 air-conditioned rooms featuring DVD players and LED televisions. Rooms have private patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Advance Motel is conveniently located in the popular Wangaratta area. The hotel has everything you need for a comfortable stay. Service-minded staff will welcome and guide you at the Advance Motel. Television LCD/plasma screen, internet access – wireless (complimentary), whirlpool bathtub, non smoking rooms, air conditioning can be found in selected guestrooms. The hotel offers various recreational opportunities. Convenience and comfort makes Advance Motel the perfect choice for your stay in Wangaratta.

Stayed here for two nights to explore the sights and sounds of Wang. We stayed in one of the older style motel rooms. Our room was small but clean and would be perfect if you were sleeping and moving on. Not great if you're planning to spend any time in the room. The motel is set on beautiful grounds, has a great pool and is very quiet. Unfortunately the location comes with a nearby sausage factory that has some smell issues. We couldn't open the windows after 5pm due to the smell - not ideal given the warm weather at the time. Initially we thought it was fertilizer in the garden - evidently the smell was 'wofting' from across the road. All of that said, the staff were excellent, the included breakfast an amazing bonus and the room rate more than reasonable. If the smell could be sorted out, this would be a 5/5 in a heartbeat.

Das Zimmer und das Badezimmer waren sauber, die Betten waren komfortabel, der Service war ungenau, die Lage des Hotels bequem und sie bieten auch noch Milch für Tee und Kuchen! Gut gemacht für das Management und das ganze Team der Mitarbeiter, die dieses Unternehmen betreiben!

Was für eine brillante Unterkunft !!! Wir reservierten für eine Nacht und endete für 4 Nächte. Hier war ein perfekter Ort, um Ihre Basis zu machen und zu den umliegenden Weinbergen und Touristenattraktionen zu reisen. Die Zimmer waren sauber und sehr gut eingerichtet, das Restaurant war brillant und der Poolbereich war am entspannendsten. Das Personal war sehr höflich und professionell. Der Autopark war in diesen 35 Grad-Tagen ein echtes Bonus, und sie haben jeden Morgen sogar Ihr Autofenster gereinigt. Die Mädchen in der Rezeption waren sehr hilfreich und verpflichtet, Informationen über das Gebiet und Kerrie war groß hilf mir für das Preisprogramm zu registrieren. Glückwunsch zu allen Beteiligten wir sicherlich zurück sein werden