La Casa Rodavento

We stayed at Casa Rodavento for two nights so we could go see the butterfly reserve about two hours away. The hotel is really lovely with a nice bar, heated pool and upstairs hot tub. The hotel was helpful with arranging a driver for us to go see the butterflies, and making a last minute change with him to our schedule the next day. We also really appreciated their flexibility with making us an early breakfast. My only complaint is that only one staff member that I met there during our stay spoke English. We had one person in our group who spoke a bit of Spanish so that was a life saver in terms of getting information about breakfast, etc. For a hotel of this caliber though I'd expect the staff to at least have some basic English abilities.

This hotel is wonderful and comfortable, on a beautiful town. We wouldn’t normally book a hotel like this, normally choosing somewhere with a gym, but we are so glad we did. The interior design is gorgeous, but best of all is the staff! They were super friendly and they bent over backwards to take care of us. My wife is vegan, not only did they have multiple menu options but they made special dishes too I barely speak Spanish but they mostly spoke excellent English and well also went and got another member of staff when they didn’t understand. Highly recommended

Beautiful, stylish, exquisite hotel near the center of Valle de Bravo. Rooms are furnished in modern Mexican style. Staff is welcoming and friendly. The grounds and gardens are peaceful and meticulously maintained. Restaurant was fantastic for breakfast and dinner. All you could want, and more...

We dine at their restaurant Nuestro and it was wonderful. The food was delicious and beautifully done, as where the cocktails. The place is dreamy to say the least - the terrace has a breathtaking view. But what tights everything together is the excellent level of service, warm and professional and welcoming. The experience was magical beyond believe.

Great location, amazing staff

Everything about this hotel is wonderful. I highly recommend this property..

I rated this hotel as excellent, because, despite a couple of drawbacks, our overall experience was wonderful. The property is so beautiful and peaceful, with professional and attentive staff. We had to contact staff a couple of times for questions and they responded immediately and were always helpful. The location is only a couple of blocks from the main plaza and close to many shops and restaurants, so we were able to walk everywhere. The pool and garden area is perfect for having a drink and relaxing after a day of touring, as is the rooftop area. The room was very attractive and I have to comment especially on the bathroom because it is so large and well designed that it really makes an impression. Now for the problem: Our room was on the far end of the hotel, the last one on the water system (as the staff later explained). This meant that no matter how long we let the water run in the bathroom sink, it never got hot unless you first primed it by running the bathtub or shower fully open in order to bring in enough volume to get the hot water to the room. Even with this solution, it took several minutes to get hot water. When I complained of no hot water in the sink, the staff was immediately attentive, explained the situation and gave us the solution, so I thank them for that. However, I don't think I should have to do special tricks to get hot water in the sink at a hotel of this quality. There are obvious solutions to this (as I know from experience) and I cannot understand why they allow this to remain as it is. Not only is it inconvenient, it wastes a lot of water and energy, which costs the hotel more. It should be addressed. A minor issue was that the area rug in the bedroom had obvious stains on it and should be cleaned. Again, not a good look for a hotel of this quality. Still, on balance, this experience was excellent, as much for the staff as for the hotel itself (including the restaurant, which I have reviewed on its own listing).

Shower was great. Needs more light over the sinks. WC needs to be private. One needs to share a bathroom and there is no privacy while on the WC. Internet was very good.