Hotels in der Nähe von Molino de Yucay, Urubamba

Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement.

This is a wonderful place to stay! 5+ stars. The rooms and the grounds are beautiful. What a treat to have a Jacuzzi tub and strong water pressure after a day of sightseeing. We received a warm welcome each morning from Guiberto, Jordan and the rest of the dining room staff each morning. And don’t forget to visit the spa. The facials and massages are reasonably priced and performed by a very professional staff.

The staff at this hotel are great! The hotel overlooks the Andes and the grounds themselves have beautiful gardens. The room that we had was quite large with beautiful views of the mountains. This was supposed to be a 4 star, but I would say more of a 3 star. The beds were very uncomfortable and the bathrooms pretty tired. The buffet breakfast was pretty good and one morning we left quite early and they packed us a breakfast which was massive. We ate it for 3 days. This hotel also has a restaurant which is handy at the end of a long day. The food was only average, however the staff were lovely.

Ich war wirklich beeindruckt mit diesem Hotel. Natürlich ist es grundlegende, aber es hat alles, was Sie brauchen. Das Front Desk Personal war super hilfreich und sprach Englisch gut. Frühstück in ganz Peru, wie ich fand, waren einfach, und das war nicht anders. Aber sie hatten Eier und Toast, Kaffee, Saft und Tee, so dass ich glücklich war. Die Betten waren komfortabel und die Aussichten sind großartig. Ich empfehle dieses Hotel! Es ist auch super sauber.

I received a room that was dirty and smelled musty. The hotel said that there were no other rooms available and that they had a special machine they could put in my room to remove the smell, but I would have to leave the room for a few hours. No one could explain to me what this machine actually did! After speaking to 4 different people, I was finally told that a suite was available, but I would have to pay approximately $500 per night extra to move. None of the staff their speaks English well so it was very difficult to explain that I should not have to pay extra. No one seemed to feel bad about giving us a smelly room and just said that it was very hot outside (as if that explained the situation). After a long days travel, we were exhausted and so I agreed and we moved into the suite. Then, that night, both my son and I got sick. We don't know if it was caused by the food in the hotel or something else. Regardless, I called the front desk at 11 pm and asked if they had any medicines. The man at the desk said that I could go into town to the pharmacy, but he did not know if it was open. I asked him if he could call the pharmacy to see if they were open. He did not speak English well and kept repeating that I should go to the pharmacy. He was entirely unhelpful! This hotel is beautiful and the suite was nice. But, the service is terrible. No one seems to know what is going on and not one person spoke English well. Breakfast was included in my rate, but the first day we were only offered a cold buffet. The second day were were given a menu to also order hot items. It turns out that they forgot to give us the menu or even tell us about the hot items the day before. No one apologized or made any effort to make up for the error. The staff just does not care if the guests have a good experience or not. This place is very expensive, and definitely not four or five star quality. Stay away!

Wir wurden sehr gut empfangen und begrüßt. Das Hotel liegt ca. 5 min zu Fuß vom Bahnhof. Einfacher Zugang. Die Mädchen der Rezeption hat uns mit viel Sympathie und Aufmerksamkeit begegnen! Sie hat früh für uns einen Kaffee zubereiten.. einfach, aber gemütlich! Das Zimmer ist einfach.. Aber es ist notwendig für den Aufenthalt. Warmwasser Dusche und super komfortable Bett. Ruhig für eine gute Nacht Schlaf. Entfernen von der Straße Schleim. Es war sehr nett von ihr, unsere Taschen zu speichern, während wir nach Machu Pichu stiegen. Ich empfehle!

Hotel Luz Garden was great! The staff treated us like family and were very nice! They came by each night to see what time we wanted breakfast and even let us stay in our room a little later so we didn't have to set around town waiting for or train. I will definitely stay here again.

Excellent value for money at this basic but very accomodating hotel. Very friendly staff and the location is right on the river so we enjoyed a great view from our room. Breakfast was very good. It’s an older building so don’t expect luxury but if you want comfort, location and price- this is a good option. Bathroom was not amazing but fine for us.

Die Suite auf Terra Viva war erstaunlich! Die Aussicht auf die Terrasse war unglaublich. Von der Zeit, da wir vom Zug in Machu Picchu abstiegen, wartete eine Terra Viva Rep auf uns, trug unser Gepäck und wir wurden unverzüglich von der Rezeption gegrüßt, als wir das Hotel ankamen. Wir wurden eingecheckt und bot einen komplimentären Willkommensgetränk aus ihrem Restaurant. Das Bett in der Suite war riesig und super komfortabel. Die Warmwasserbereitung war auch komfortabel mit Blick auf die schöne Berglandschaft. Ich würde es definitiv empfehlen! Danke für einen großen Aufenthalt in der schönen Stadt Machu Picchu.