Verified traveler
14. Februar 2024
I have traveled a lot and i must say, this stay was one of the most unpleasant regarding the service. Checked in late at night, and there was a kind man checking us in. When we got to our room the wifi wasn't working. It just said that "the room number you put does not exist" - so no internet the our whole visit.
They do not have breakfast at the hotel which was specified but still annoying.
We then checked out and left our bags while we went to grand canyon. We then realised we had forgotten things in the fridge - we immediately called and emailed the hotel and the answer we got was that they would let housekeeping know.
When we came to collect our things and the things we forgot we were met with a very long waiting time and awful attitude. I asked for the wifi and had to repeat my name and room number 3 times before she said okay and gave me the access code to the wifi.
She then claimed we had not emailed or gotten an answer from the hotel. We had to argue and show our back and forth emails with the hotel.
In the end she called the poor housekeeping lady which had to drive from home to the hotel and check.
NO COMMUNICATION between the repectionists or housekeeping. Resulting in this mess. Took more than 20 min just to look and see if they had found anything in our fridge which we had emailed about hours beforehand.
The person who "helped" us was Maria and because of her we will not be recommending nor coming back to this hotel. Awful service and attitude.
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