Gastnutzer
28. Februar 2024
The worst hotel/casino experience I have received in my whole life. Checked in at 5pm and the room was dirty/untouched from the previous guest, called explaining the situation and went to dinner/concert (acoustic during the concert was terrible as well, very muddy, can barely understand any word) came back to the room and it was as I left it, dirty (11pm now). Called again and they came and told I have to wait to get a different room, after 45’ they put me in a smoking room on the lowest floor, filled with perfume to cover the nasty smell. Complained again and they refused to give a room at all, I asked to get my original room back with new sheets and towels and they said that the room was not available now, they gave it to somebody else. They called security and made me leave. MADE ME and my wife LEAVE!!!! Unreal!!! It was over midnight and I had to drive back home. They gave us 30% of what we paid saying we used the room. Out of this world. Seriously. I will never get back and I hope with all my heart they go out of business. Shame on you, I wish you the worst life can give you. Completely incompetent. Don’t go there, don’t waste your time.
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