Had the ‘pleasure’ of staying at this hotel for two nights. The good: The housekeeping staff were very polite and did a great job. Housekeeping were the only staff to acknowledge me or say hello or even seem pleased to see me in the slightest way. The bad: Extremely noisy room (207), right above the bins and the loading area for the kitchen. Constant noise, vehicles reversing, doors slamming, people talking so not much rest to be had. Be prepared for very early mornings - no problem if you have to get up very early but otherwise very problematic for noise sensitive people. The noise continued all day with vehicles constantly coming and going with engines idling for long periods of times, slamming doors and noisy hydraulics. Privacy is also an issue as there were tradespeople loitering at times, having cigarettes and conversations and could easily look into the room. Reception staff seemed a bit hapless during check-in and it seemed to take a long time. Poor room insulation - again, a lot of noise, slamming doors, voices from other rooms. Problematic if there’s a lot of activity on your floor. I could even hear people blowing their noses. Breakfast service: staff started helping themselves to food from the buffet around 15 minutes before closing time. I don’t have a problem with staff having the food, better than for it to go to waste of course but maybe wait until the guests have left? Food description labels were also removed very early. There is only one coffee machine and there were three staff waiting in line with hotel guests queueing up behind them! This definitely shouldn’t be happening. No parking other than an expensive garage opposite the hotel. Bit bizarre to be expected to pay for parking at a hotel in the middle of nowhere. Bar service was a bit slow, inattentive and sluggish. Facilities like the sauna were unavailable for some reason. The WiFi service was terrible, extremely slow and patchy in the room but as good as non existent in the public areas for some reason. Problems with hot water in the morning. Had to run the bathroom tap for about three minutes before the water started getting slightly warm. No problem with that in the afternoon though. Overall, I guess this place is ‘ok’ but there is room for a lot of improvement, especially given the steep rates they charge. More of a design failure hotel because who in their right mind would put huge bins and a loading bay or area right below guest rooms. The style reminds me of a south Asian wedding venue. Extremely tacky - lots of crushed velvet, garish colours and ‘interesting’ sculptures but this would be entirely down to one’s individual tastes and preferences.
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