Wellnesshotels in Taipeh

Heute bin ich von Kaohsiung nach Taipeh gereist, um an der Verleihung der Asia Pacific Pharmaceutical Innovation Awards teilzunehmen. Ich hatte ein Zimmer im Nangang Hanlai Hotel für eine Nacht gebucht. Das Zimmer war geräumig, das Bett hatte genau den richtigen Härtegrad, und ich habe wunderbar geschlafen. Die Getränke im Kühlschrank waren kostenlos, was ich sehr nett fand. Das Hotelpersonal war freundlich, zuvorkommend und professionell. Das orientalische Restaurant im dritten Stock liegt in unmittelbarer Nähe des Nangang Exhibition Centers, und das nahegelegene Einkaufszentrum ist ausgezeichnet. Ein fantastisches Hotel, absolut empfehlenswert!

Best service, most caring staff with a professional manner. Highly recommend it to any friends who travel to Taipei. This is the best hotel I’ve ever stayed at in Taipei and I will continue to stay here every time I come here. Clean, spacious rooms, great varieties of food at the restaurants.

Der Service war furchtbar. Ich hatte in diesem Hotel zwei Mahlzeiten gebucht. Zum Abendessen sagten sie, wir könnten nicht das teure Menü bestellen, also bestellten wir nur das, was sie uns empfohlen hatten. Die Austern waren nicht sehr frisch und die Suppe war so püriert, dass sie keinen Geschmack hatte. Das Essen hat uns nicht besonders geschmeckt und als wir fertig waren, bekamen wir die Rechnung mit einem Aufpreis. Ich fragte die Dame, wofür dieser Aufpreis sei, aber die Dame wusste zunächst nicht, was los war. Dann rief sie eine andere ältere Dame, die zu uns zurückkam und erklärte: „Das von Ihnen bestellte Menü war eigentlich nicht in Ihrem Essensplan enthalten. Aber das ist okay, da es unser Fehler ist, werden wir es Ihnen nicht in Rechnung stellen. Es ist okay, wir übernehmen diese zusätzlichen Kosten.“ Ich hatte das Gefühl … sie erlauben uns nicht großzügig etwas oder bieten uns keine Dienstleistungen an. Das war so unangenehm. Und der Typ, der im Spa-Bereich im 2. Stock arbeitet, war so unhöflich. Cheng? Chen? Er war so unhöflich und nicht gerade nett. Was den Außen-Spa (Pool?) betrifft, so weiß ich, dass viele andere Hotel-Spas das Tragen einer Duschhaube erlauben, aber sie sagten, ich solle mir eine Badekappe kaufen. Das war so streng, dass wir trotz Badeanzügen den Außen-Spa (Pool?) nicht nutzen konnten. Ich habe fast 600 $ bezahlt, und dieses Hotel hat diesen Betrag nicht verdient. Ich kann dieses Hotel auf keinen Fall empfehlen.

Dem neuen Hotel mangelt es an einem angemessenen Management. Die Sauna hat keine Zeitschaltuhr, und die Öffnungszeiten des Pools von 10 bis 18 Uhr sind unzumutbar; außerdem fehlt dort eine Uhr. Im Vergleich zu meinen Aufenthalten in Capella Hotels in Sydney und Shanghai wirkte dieses Hotel in Taipeh wie eine abgespeckte Version. Während des Essens im Restaurant im ersten Stock liefen ständig Leute vorbei, auch solche mit Gepäck, da jeder, der ins Hotel wollte, durch das Restaurant musste. Das wirkte sehr seltsam; die Planung hat offensichtliche Mängel.

Das Taipei Marriott Hotel liegt in der Nähe des Bahnhofs Dazhi Jiantan. Der Fußweg dauert etwa 10 Minuten. Am Tor befindet sich ein sehr auffälliges Schild. Sobald Sie das Zimmer im Taipei Marriott Hotel betreten, spüren Sie, dass Taipei Marriott eine sehr angenehme A**osphäre im Zimmer geschaffen hat. Auf der rechten Seite befinden sich Kleiderschränke und Kühlschränke. Das Frühstücksambiente ist recht elegant. Obwohl es nicht viele Mahlzeiten gibt, sind sie exquisit und köstlich. Es muss ein tolles Aufenthaltserlebnis sein.

I am extremely satisfied with my overall experience at Hotel Royal Beitou. The hotel’s location is superb, conveniently close to the train station and various tourist attractions, making it an ideal choice for travelers. The pricing is also very reasonable, offering great value for the quality of service and amenities provided. The room was spotless and well-maintained, equipped with a wide range of facilities and amenities that catered to all my needs. The in-room toiletries, especially the shower products, were of high quality and a pleasure to use. I also appreciated the thoughtful additions such as scented candles, a sound system, a dehumidifier, and unique snacks and beverages. The only minor issue was that the TV’s internet connection was down, which prevented me from watching any programs. The service provided by the hotel staff was exceptional. They were friendly, professional, and attentive, ensuring that every aspect of my stay was comfortable and enjoyable. Upon check-in, they took the time to introduce all the room facilities in detail, which was very helpful. The breakfast offered by the hotel was delicious, with a wide variety of options to choose from, catering to different tastes and preferences. Overall, my stay at Hotel Royal Beitou was a delightful experience, thanks to its prime location, well-appointed rooms, and outstanding service. I would highly recommend this hotel to friends and would definitely consider staying here again on my next trip to Beitou for hot spring relaxation.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Wir sind lange Zeit Taipei Bewohner und jetzt ganz Beitou-Gebiet ziemlich gut, weil wir sehr gerne heiße Sorten. Entspannen Sie die unermüdliche Atmosphäre dieses Hotels ist sicherlich ein großer Vorteil. I loved wooden floors in the rooms , great hot spring bath with convenient hot spring water and mountain water tapes so you can control the temperature you like. Außerhalb der Atmosphäre ist so natürlich, dass Sie aufwachen und fühlen sich wie irgendwo tief in der Dschungel für eine Zeit vergessen, dass Sie nahezu Fuß entfernt von Xinbeitou Station sind. Ich ging am Morgen um zum Beitou Hot Spring Museum, hatte ein wunderbares Frühstück mit der Familie und fühlte mich schiawase entlang jeder Moment, wo ich wohne.

Sweetme Hotspring Resort is a fantastic place to unwind and recharge. The location is excellent, just a few minutes’ walk from Xinbeitou Station and conveniently close to many restaurants. One of the highlights of the stay was the spa experience. Guests can enjoy both the private in-room hot spring and the public spa facilities. The room was clean, spacious, and thoughtfully designed for comfort. Breakfast was another strong point, with a good selection of food to start the day right. Overall, Sweetme Hotspring Resort delivers a well-rounded experience with great amenities, a prime location, and a relaxing atmosphere. I will definitely come back again.

The private onsen & public one are both very nice! Feel relaxed after using them. Tried dinner (a la carte) at 2/f restaurant. Can tell that their chef is very professional & even clam soup,  fried veggie & avo burdock roll taste so good. Breakfast is so-so. Too many carbs & sweet stuff (& not many protein to choose from). Moreover, steamed sweet potatoes & veggie are cold & some with sour taste - so assume they are not fresh or over-cooked. But overall very positive experience & will find time to visit again.