Greswolde Arms by Chef & Brewer Collection

Stayed here last night with a friend, as we were going to a gig. The hotel was lovely and clean. The lady working on reception yesterday was so kind a friendly

The bar area for the evening and especially breakfast was very cold as no heating on at all, otherwise very good.

The hotel was perfect for my brief stay (up from Devon for a funeral in Knowle Church) although I know the hotel well having lived in the area from 1976 to 2003. Just one small suggestion for improvement: I believe that a direction sign to Reception is needed on the wall to the left of Room 4 pointing left. This would help enormously!

Check in was a nightmare! I actually had two pints at reception when waiting to sort room at the family room which I booked had a useless sofa bed with a 5cm foam mattress. Very poorly handled with numerous armature excuses. I explained we were going around in circles and suggested there could be a spare single bed in another room and offered to collect it ourselves. We were told that no rooms had spare beds, a colleague of ours happened to overhear the conversation said that he had a spare single in his room and solved the problem. This took an hour to sort and with no apologies or any consideration for other guests waiting to check in. Bar staff totally uninterested in serving and need training.

Nice hotel located within a pub chain - Green King/Chef & Brewer. Lovely big spacious double en suite bedroom- very clean and tastefully decorated. Large tv and tea/coffee making facilities- lots of hot water for either a nice relaxing bath or a quick shower. Room warmed up very quickly which was mu h needed after being out in the wet and cold. Bed was very comfy - pillows were a bit hard but had a decent nights sleep anyway. Would return again as very convenient for NEC - Knowle is a lovely little town with some quirky shops and nice eateries.

Superb hotel and staff, very clean, car park next door to the hotel and bar and restaurant services.

We stayed here after a long day of travel. Booked it after we discovered our flight to Birmingham airport had been delayed so we would be later getting back than planned. Our flight was delayed further and we were concerned we would miss check in, I was unable to get hold of the hotel via phone or email, which was a concern. Luckily we landed a little earlier than expected and got there around 8:30. It was only a 10 minute drive to the airport so ideal!! This hotel was lovely. Looked like it had been newly refurbished. Room and bathroom were traditional but modern. Shower was nice and toiletries smelt good. The greeting at reception was great and the bar had a good range of drinks. We arrived late so didn't eat but the food looked and smelt delicious. We would have eaten there if our travel plan hadn't been delayed. We left very early in the morning and the night porter was friendly and helpful. The parking was included as well which was great. Overall apart from issues communicating the experience was lovely and we would definitely stay again if were flying into Birmingham.

Great value comfortable stay. Comfy bed, soft linens and nice decor. Air conditioning was a nice surprise in a UK hotel. Bathroom was quite small but great shower and clean, all looked recently refurbed. Take your own toiletries as only hand soap provided. Big tv and coffee/tea facilities. Breakfast in the pub was great so would recommend B&B.

Bathroom fan was broken and full of dust. Very unhealthy. Most of the tea cups were chipped.