Hyatt Place Johor Bahru Paradigm Mall

5/5 🌟! Very warm welcome by the staff. Check in was smooth. Room was spacious and comfy. Gym and pool was nice too. The downside would only be that paradigm mall only opens 10am with some shops only opening around 10.30-11am. But overall one of the best stay in JB, definitely will be back!

Basic toiletries provided (toothbrush toothpaste shampoo conditioner bodygel and shower cap that's all). Will have to go to the reception to get extra bottles of water. No room service. Water pressure is rather low but good location.

This hotel is very new and clean with simple facilities & amenities. Buffet breakfast is average and not much variety. Overall we have a great stay experience here and will come back again.

Our 2nd time here stayed in 2 twin bed city view. The room is spacious and clean. All basic items like dental care kits are provided complimentary. Hotel staff is very friendly. The mall is just downstairs very convenient after catching a late night movie can just go back up to hotel. There are lots of food selection. Highly recommended for short staycation.

Hotel is very new, room is very spacious and clean, and the sofa is surprisingly comfy to rest on. TV is big, wifi signal within the room is good. Staff are friendly too! Only thing I didn't like was that the pillows got super flat very easily, and it wasn't comfy sleeping on two pillows. Otherwise Hyatt Place is easily my top choice at this price range.

Room is clean and big, service is good! Located in paradigm mall so is very convenient. Swimming pool is nice and clean with jacuzzi

Hotel is clean and feels like newly renovated. Room is spacious. The swimming pool is big and water is clean. Hotel is accessible to Paradigm mall. Parking at Level 6. Hotel reception at Level 7. The parking is flat rate RM6/entry in the mall for hotel guests. We really enjoyed our staycation in JB.

Location was good, service was good and friendly as well. Unfortunately nowadays nothing much to do at Paradigm Mall compared to a few years back.

Great service with express check out available where you don't even have to head to the front desk to return the room cards. Room was clean, bed was real comfy, and the drapes block out all light effectively. Alsor received a slice of chocolate cake and a small box of 5 individually wrapped cookies as the staycay was for a special occasion. However, I have 2 small complaints. (1) The direct access to the hotel from the mall (located near Skechers) was not available during my stay. I believe it was under renovation. This is not actually a huge deal if I had known how to get to the hotel, which is literally next to the mall: walk out entrance 2 of the mall (next to Uniqlo) and turn right. Instead, as a first-time patron, I had no clue and ended up walking up and down the entire mall searching for a way to the hotel from within the mall, to no avail, for more than a half hour. There was no signage anywhere... Online reviews and directions on Hyatt's website mentioned lift access on the 7th floor of the mall, but nopeeee, all boarded up or something. Honestly unnecessarily frustrating. 2) Temperature control for the shower can be a lot better. To get a nice warm temperature that isn't cold or scalding to the skin requires you to adjust the knob to a very specific angle. Slightly off and you'll get blasted with frigid or hot water, yikes! So yes, incredibly unforgiving.