Courtyard Toluca Tollocan

Great location for a business trip to Toluca. Quiet rooms, easy access and security on site. I would stay again

Very kind staff, very easy check in/out. Nice backyard area to soak some sun and breakfast was good. I wish they had a water dispenser in the lobby.

Always treated nice!

First surprise was that the hotel name sign was having three letters out as of a cheap hotel which I thought might be due to recent earthquake and they will fix it during my stay (10+ days). The check-in was fast and good however I wanted to change my room as the first had a platform directly below it and the receptionists were very fast to address that issue fast. The room was clean and neat but the amenities were very limited (shower gel and shampoo, bar soap, hair dryer and towels) don’t expect slippers, shaving kit, dental kit or even coffee and tea; all of that has to be paid for separately and not sure that they even had slippers. The internet speed was ok. Breakfast is served to table after selecting from an online menu. I tried the laundry service and it was too slow where for regular clothes (nothing special) it took me three days to get back mine and I had called already four times and promised to have them (soon!) at the last time after I waited two hours I had to leave and casually asking the receptionist she handed them to me!! The gym has some good equipment for a nice workout, mostly cardio (stationary cycling, treadmill…) but had no towels and lighting is dimmer than normal. I’d say for there’re other alternatives for similar price and much better service.

Buena ubicación y las instalaciones están muy bien. Y célebre servicio de todo su personal

El encargado tiene pesima atención al cliente, se pone de altaneron en vez de buscar una alternativa o solución siendo cortes, es una lasrima tener excelemtes instalaicones pero un pésimo servicio a huésped

Pésimo servicio en eventos. Nunca quisieron comunicarme al gerente del área y después de 5 llamadas nunca me enviaron cotización. Están secuestrados por un grupo de empleados incompetentes: Eduardo en recepción y Paola en eventos. Que lástima por la marca.

Excelentes instalaciones. Muy bonita la habitación.

Fuimos en mal fin de semana por que estaba Torneo de la Amistad y todos los hoteles estaban llenos y a sobreprecio. El trato del personal fue cordial, sin embargo, por el costo de la habitación (200USD~) hubiera esperado mucho más. La ventana de la habitación estaba mal sellada, se metía aire frío y ruido. Amenidades extremadamente básicas: solo un jabón para manos. Shampoo, acondicionador y el gel de baño prácticamente vacío. Secadora para cabello bien. Ni una botella de agua ni café, todo aparte con su respectivo costo (2 USD una botella de 600ml y 1.77 por café). La regadera goteaba constantemente. Limpieza bien. Estacionamiento Autoservicio. Sin servicio de maleteros. Definitivamente me llevo una decepción de la cadena con la cual me he hospedado en otras ciudades y países. Quiero pensar que fueron las fechas y no una mala gestión.