Motel St Arnaud

It’s cheap, and in a convenient location for our needs. Have previously stayed there and everything was as expected, but this most recent stay (late December 2023) was awful. The shower doesn’t hold temperature, so you either freeze or burn randomly whilst mid shower. Mattress was so hard it could be used as a construction material, to the point where I seriously considered leaving at 1am because I wasn’t getting any sleep anyway, which I should have done, because I ended up leaving covered in bed bug bites. We travel through St Arnaud multiple times a year, but won’t be staying here again

There were 2 mice running over the light in the ceiling. Something had been spilt in both chairs & were too dirty to sit on. Even though the bathroom seems to have been renovated in recent times there was mould all around the window. The microwave had something spilt on the top (possibly oil) & couldn’t be removed. The mice were the final straw but at 10pm we couldn’t get alternative accommodation & reception was closed - not that it would have helped as there were no vacancies. The next morning I asked for a refund of $50 of our $135 paid & after approximately 20 minutes, including speaking by phone to the ‘manager’ it was agreed. They said only if I didn’t post a review. This is totally unacceptable. We were very disappointed & will never recommend this premises to anyone. We have photos.