Chic & Town Luxury Rooms

拖鞋和用品都很差，沒有牙刷，沒有免費礦泉水

Worst experience of my life! The rooms AC was not working and this hotel did not give a damn. We stayed 7 nights and paid a premium price for this stupid hotel. Everyday the staff had excuses. Every day they would be like technician is coming, then they were like spare parts are coming then they were like manager/director is coming. But guess what none of that ever happened. Just excuses and stalling. We asked for another room and they didn't care. We asked for a refund and they would avoid us. They told us to open the windows if it's hot. But it's center of the city it would be too loud to sleep if we kept windows open. But they don't care obviously. They eventually made up a story that all the rooms are central AC and every room has the same temp. But again that was a lie we stepped into another room during cleaning and it's AC worked fine. Which of course they had more lies and excuses saying the window for that room is open. It was closed I saw it with my own eyes but they are soooo good at gas lighting. The bathroom has no vent and the room and bathroom constantly have a fishy smell. The wifi is soooo slow! The pillows were thin and there was no wardrobe or closet to store anything. They don't refill the coffee stuff either. Our entire trip was such a hassle because of this hotel and we spent so much money for a luxury hotel experience haha no luxury is far from what this was.

There was a little mold on the walls in the bathroom and I did not appreciate being charged additional city taxes upon arrival but the staff was friendly and the location was excellent.

Very clean and nice property. Very helpful staff. We definitely recommend this place. Easy access to all major locations. Plenty of restaurants to eat around. The building and area was safe and clean. Room and washroom was clean and tidy, unlike majority of places of Rome washrooms did not have any odour and felt clean.

Staff was great, extremely helpful and accommodating! Room was large and bed was comfortable.

These rooms are in an excellent location, literally 5mins walk to the Spanish Steps and Trevi Fountain, surrounded by shops,cafes and restaurants. Taxi from Termini is between 10-15 eus and takes about 15 mins. As the name suggests, this is not a hotel or b&b but rooms,reception and a lift in a very old but characteristic building. If you pay room only you can get breakfast at a nearby cafe at a reduced rate and it was extremely good value at 7eus per person. We had a double room with bathroom,the shower is in the bedroom which was fine for us as a couple. The bed was a large double and very comfortable as were the pillows.The room and bathroom were modern and very clean, there was plenty of towels and the room was serviced every day. It was very hot in Rome during our stay and the aircon was very welcomed. Wifi was a bit hit and miss. There is a stocked mini fridge, kettle and tea tray and a safe. We didnt have any view from the room but that was fine as we really just used the room as a base. The couple of staff that we spoke to were very welcoming and informative. I would definitely stay here again.

Perfect location, right next to the spanish stairs and trevi fountain. Room is huge and very clean, our room had a high seeling with a beautiful 17' century painting. The best part was the staff, they were super patience and responsive to all our questions and requests

We were expecting a shower in the toilet on top of the tab in the room, but it only had the second. The staff is friendly. The associated restaurant for breakfast is alright. Location by the Fontana di Trevi is great. Easy and low cost access from Fiumicino airport using the bus plus metro.