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Homewood Suites by Hilton Reno
4.3/571 Bewertungen

Homewood Suites by Hilton Reno

Reno|1.58km Entfernung von Windy Hill Way
The place seems very unorganized. Tammy Adams is supposed to be the manager but we stayed 3 weeks and many things were not up to Hilton standards We had no phone , clock or desk lamp. I tried to call the front desk several times and let the phone ring at least 20 times each time and no one answered. I was a cancer patient and really was not well. I was taking meds every hour and a half day and night. Not having a clock was very difficult in the night. A friend sent flowers and she hadn’t heard from me so she actually called to find out that they had arrived so my husband went to get them. David, at the desk, said he’d come up to tell me but I he didn’t leave me sticky note on the door. If I had a phone , like at other hotels, I would have been left a message. We were told housekeeping would come on Thursday, then Friday then finally came on Saturday. I was really suffering and bed ridden. The housekeeper Allie was so accommodating and helpful. I want to compliment her. I asked about why she hadn’t come and she said she’d been assigned 413 not 415 those days. The next week no service until Monday of the following week then again on Wednesday. The day before we left. It seems like there is no house keeping supervisor. I do want to compliment Crystal who was serving breakfast and Wednesday evening social refreshments She is very friendly and helpful she makes sure the food is great. Home made cookies a favorite. Even though CRol Nicholson is the event manager, she is very friendly to the guests and staff. She helped us get our reservations straightened out because we had to stay the 2 weekends We could have been with out a room if Carol hadn’t fixed it. My husband had tried to arrange the reservations with Anita but not done right. A suggestion for the custodian. The lobby restroom floor was very wet after he mopped yes there was a cone saying wet floor but I suggest he be given a dry mop to use after using the wet one. A disabled lady had to use it and had to grab the sink. It’s not hard to dry the floor!!! I’m disappointed that the quality of this Hilton has dropped so much. We’ve been going there over 5 years because of my health problems.

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Grand Sierra Resort and Casino
4.1/5116 Bewertungen
Ich bin seit 10 Jahren in Reno gekommen und am großen Sierra Resort verbleibt und ****** ist einer der besten jemals. Zimmer sind über meine Erwartungen sehr sauber und geräumig und eines der besten Dinge ist, dass sie eine Mikrowelle haben, wenn Sie Kinder haben, die Sie verstehen, was ich meine lol!!!! Danke!!!
Staybridge Suites Reno
4.2/582 Bewertungen
So first of all, I have been a platinum member for IHG® for over 10 years. This has got to be the most horrible experience I’ve ever had at any hotel. On August 12th, we booked two rooms at this hotel for a family trip with my parents and my family. We had a 6 AM flight to catch the next morning, however around 1230AM at night the fire alarm went off. We all exit the building which seem to be normal. The fire marshal stopped by and was there inspecting the building for about an additional one hour. The alarm was intermittently going on and off and it seemed that the fire marshal was having some problems turning it off. We were still outside the building for over an hour wondering what was going on and why we couldn’t go back in thinking there might have been a real incident of fire and they were inspecting the scene. Then all the sudden the fire marshal and his crew left as the fire alarm continued to go off. All the guest were stranded outside scratching their head wondering what was going on. Management left a note on the front desk stating that the manager was not available and that a fire alarm was malfunctioning and the tech was on his way. Around 2AM, Half the guest went back in holding their ears because the noise was over 100 dB loud. The other half were seemingly in their cars and they basically slept there all night. We went back into our rooms and had to cover the speaker inside of our hotel to muffle the sound. But the sound was still very loud and basically no one could get any sleep. Around 3:30 AM we couldn’t take it anymore and we packed our bags and left the hotel to head to a parking lot where we could rest before going to the airport. In a nutshell, we got zero sleep. The next day we called management asking if we can get a refund, they said to call back on Monday when there was “a manager“ available. I left numerous messages and they never called back. We never got a refund, we never heard from them. Essentially their fire alarm malfunctioned as it was still continuing to go off, guest were going back into the building to occupy their rooms, appallingly creating a more dangerous situation had there been a real fire. They made no effort to accommodate guests to place them into other IHG hotel tells nearby. This was an incident of a total collapse of management competence. This reminds me of torture methods where they force people to sit in environment that creates extreme mental anguish. If you are booking at this hotel, good luck.
Sonesta ES Suites Reno
3.7/5101 Bewertungen
Nach einer schrecklichen Erfahrung in einem anderen Hotel (im Anschluss an die Unreinigkeit auscheckt), fahren ich mit einem neu befahrenen Hund in der Nacht um einen Aufenthaltsort zu suchen. Mein Mann rief dieses Hotel an und bat um ein Haustierfreundliches Zimmer im ersten Stock. Als ich ankam, war die Lobby gemütlich und sauber. Der Vorderbürobetreuer war sehr nett. Mein Zimmer war sauber, das Bett war sehr komfortabel, und ich war auf dem ersten Stock in der Nähe einer Tür draußen, die sehr hilfreich war! Sie haben auch ein schönes kleines Freileasing-Bereich für Haustiere.
Homewood Suites by Hilton Reno
4.3/571 Bewertungen
The place seems very unorganized. Tammy Adams is supposed to be the manager but we stayed 3 weeks and many things were not up to Hilton standards We had no phone , clock or desk lamp. I tried to call the front desk several times and let the phone ring at least 20 times each time and no one answered. I was a cancer patient and really was not well. I was taking meds every hour and a half day and night. Not having a clock was very difficult in the night. A friend sent flowers and she hadn’t heard from me so she actually called to find out that they had arrived so my husband went to get them. David, at the desk, said he’d come up to tell me but I he didn’t leave me sticky note on the door. If I had a phone , like at other hotels, I would have been left a message. We were told housekeeping would come on Thursday, then Friday then finally came on Saturday. I was really suffering and bed ridden. The housekeeper Allie was so accommodating and helpful. I want to compliment her. I asked about why she hadn’t come and she said she’d been assigned 413 not 415 those days. The next week no service until Monday of the following week then again on Wednesday. The day before we left. It seems like there is no house keeping supervisor. I do want to compliment Crystal who was serving breakfast and Wednesday evening social refreshments She is very friendly and helpful she makes sure the food is great. Home made cookies a favorite. Even though CRol Nicholson is the event manager, she is very friendly to the guests and staff. She helped us get our reservations straightened out because we had to stay the 2 weekends We could have been with out a room if Carol hadn’t fixed it. My husband had tried to arrange the reservations with Anita but not done right. A suggestion for the custodian. The lobby restroom floor was very wet after he mopped yes there was a cone saying wet floor but I suggest he be given a dry mop to use after using the wet one. A disabled lady had to use it and had to grab the sink. It’s not hard to dry the floor!!! I’m disappointed that the quality of this Hilton has dropped so much. We’ve been going there over 5 years because of my health problems.
Holiday Inn Express & Suites Reno Airport
4.4/5100 Bewertungen
Wir blieben hier während der Fahrt US-50 durch Nordnevada. Das Hotel ist sehr nahe am Flughafen, aber wir hatten keine Probleme, wegen des Lärms oder so etwas zu schlafen. Die Lage ist auch gut für Restaurants und andere Dienstleistungen, und es ist leicht von Interstate zugänglich. Das Hotel war auch gut; der Service war freundlich und kompetent. Die Zimmer waren komfortabel und modern, die Betten waren frisch und das Schlafen war gut, das Badezimmer war sauber und die Geräte funktionierten gut, und das Wifi funktionierte auch gut.
Element Reno Experience District
4.4/577 Bewertungen
Superb Hotel, die Ausstattung ist gut, die neue Landschaft ist gut, und das Frühstück ist kostenlos. Das Schlafzimmer ist sehr komfortabel mit warmem Wasser und ist es noch einmal besucht. Das Frühstück ist auch gut. Es kann auch Kaffee mitnehmen.

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