hobiecatsailor
14. Juni 2024
I love the Osa Peninsula and as a Diamond member with Hilton, I have tried to incorporate a few nights here whenever I am in the area since the resort opened This was my 3rd time staying at Botanika. I previously wrote reviews of my past stays from November 2022 and November 2023, so this review is of my most recent 3 night stay in April 2023. There were a few things on this stay that were a bit disappointing - At early checkin, at 12pm, I was told there was no water which means no showers, no washing hands, no flushing toilets. I learned it was not a municipality issue but rather a problem with the system on the resort property. They originally said it should be fixed by 2pm but kept pushing back the ETA and the day went on with no running water. We saw guests dipping water out of the pool using the room ice bucket to be able to go flush toilets. This was disappointing considering we arrived from a more rustic eco lodge and it was extremely hot during April so we all wanted to take a shower upon arrival. Needless to say, the water issue finally got fixed at 9pm to our building. Not having water throughout the entire resort is a pretty big inconvenience. The hotel did take $100 off our bill as a courtesy at check out. The second major issue we experienced was with the wooden boardwalks from the hotel entrance and lobby to the restaurant. In the short 3 years the property has been open, the tropical weather has taken a toll on the boards and many are in need of replacement as of when we were there. Within 15 minutes of arrival, my 76 year old mother in law was walking around outside, there was no caution signs and she stepped on a rotten board that gave way and her foot and calf went through the board. Luckily, she was not seriously hurt but her leg was scraped and she was sore from the fall the remainder of our vacation. I reported this immediately, showed two staff members and took photos but was very surprised a manager never apologized nor did they follow up. That was disappointing and surprising. I hope the owner/management will replace the deteriorating boards in this area and also on the bridge between the parking lot and the pool and room buildings. Pros: Beautiful, clean resort, stylish decor, lots of trees and tropical setting on the grounds, convenient location to explore many outside eco tours, both land and ocean. Room Quality- I love the spacious and modern design of the 2 bedroom, 2 bath suites complete with a living room, kitchen, and outdoor balcony from which you can usually spot Toucans, Aracaris, Capuchin and Howler monkeys. I’ve stayed in this room type with family on all three of my visits. Food - I love the food they prepare at Terra de la Mesa and the Pool Bar. The fish options are excellent and everything is well prepared! Beach Area: We love the idyllic setting at the Cahui Beach Club and the boat ride to and from is fun! The only thing that can be a bit scary at times is getting on or of
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