The Canvas Hotel

Gute Lage, Service und Komfort des Hotels sind sehr zufriedenstellend.

Gute Annehmlichkeiten und in der Nähe der Neustadt, Aeon Mall nur zu Fuß vorbei?

Schöner Ort. Gegenüber Einkaufszentrum und vielen Restaurants

I had stayed here few times before this.But now the bathroom amenities are not complete like last time and the floor a little dusty. Otherwise, very good hotel with convenient location opposite the Aeon shopping mall and local eating places.

Overall is okay, a little bit pricey as a 2 stars hotel. Receptionist is not that friendly and helpful.

Good as always. Love it so much. I will stay this hotel if i travel to Klang.

nice bedroom，quiet and clean，very friendly staff and near to Aeon

Thank you for your email asking me to give a feedback of my stay 27-30 September 2023 at The Canvas Hotel. I am attaching Whatsapp texts exchange between The Management Canvas Hotel ( TMCH ) and myself 30 September-4 October 2023. I am a 77 years old senior who just had surgery done. I checked in on 27 September. I was required to place a refundable cash deposit RM 50 for two access cards and was told verbally check out time must be latest 1 pm. There are late check out charges. I checked out before 1 pm on 30 September and returned my room/lift two access cards and received my RM50 cash deposit. The receptionist was happy. I left my baggage at the baggage room after check out since I have a business meeting. The reception is on the 7 level. The receptionist told me I need to pay an Access Card in cash RM50 refundable deposit. This was a shock ! I paid RM 50 despite from the ground level to the 7th floor reception does not require an access card. I am terribly disappointed by the unethical practice and bad treatment from TMCH. After my returned to Singapore on 30 September. I realized my four Port USB was left behind after checkout. I called my Malaysian friend to inform TMCH. On 2 October, I was surprised to read texts from TMCH reminder dated 30 September sent at 1027 and 1028 informing me their late checkout policy entails charges. They are hounding me with unnessary reminder while I was outside busy discssing business matters. To my shock, TMCH was beating around the bush by their unreasonable demands to provide them a photo of my four Port USB Plug which is a highspeed charging unit that was thrown away by their housekeeper. How to provide a photo despite TMCH admitted their housekeeper threw it away ? There were no mentioned by TMCH during our chat that I checkout late and refusal to pay late checkout charges until I reminded them repeatedly Trip.com will be informed of TMCH Unethical practice and bad treatment including compensating me fairly similar fast speed charging USB four Port Plug. It is incredible TMCH does not have a policy to tell their housekeeper to handover guest belongings left in their rooms to the Reservation/Receptiion. All the dilly daly led to suddenly informing me they agreed to compensate me without providing me the specifications and a clear photo plus rejecting my future booking TCH through Trip.com just for asking a replacement despite my patience to resolve amicably. They are prepared to loose goodwill by their dily daly and beat around the bush tactics to compensate me fairly. In their 2 October text at at 0904, I quote TMCH. Notice the word " IF " "Also, can share how your USB looks like ? if you can share photo?" At 0935 same date. TMCH about turn by wanting me to provide photo of my four Port USB Plug in order for them to compensate me. " We're sorry sir for our team's fault but in order to compensate, we need the photo of the USB plug. Really sorry for the trouble caused." TMCH sent me a blurred photo and specification of replacement after I requested it. TMCH refused to send me despite my repeated request for the specifications and a clear photo of the replacement alternative brand. Why is TMCH so secretive since they already bought a replacement brand ? It is obvious they are unethical by keeping me in the dark. It is also obvious the alternative is a very cheap brand with inferior low speed charging unit. It is grossly unfair for TMCH to reject should I in the future decide to stay at TCH by booking through Trip.com just because I asked for compensation. I look forward to your reply soon. Regards, Your client ********************* or *********** in short

Cozy and nice hotel, very impressive the hotel come with OKU toilet, the staff asked me do i need the room with OKU toilet when she saw my husband's wearing prothesis leg, very considerate and the oku toilet very convenient, location is very convenient near to the mall.will come again.