Mercure Perth on Hay

We stayed for 4 nights and overall the hotel felt more like a 3-star rather than a 4-star. During our stay, we ran out of soap and i asked three times, no one came to replace it until I personally asked the cleaner for a refill. Our first room also had a cracked toilet seat with rough edges that actually scratched us, so we requested a room change. In the second room, the room phone was not working, we went out for the day expecting it to be fixed, but nothing was done by the time we check out the hotel. To be fair, the location is convenient and the staff are friendly, but the experience and maintenance standards did not reflect a 4-star rating. With improvements in housekeeping responsiveness and room upkeep, this hotel could offer a much better stay.

Location is the greatest merit of the hotel.  With other elements, they are pretty basic.

Very nice hotel, big rooms, great front bar. Close walking distance to the Hay Street Mall. Good cafes close by with a great burger joint just up the road on the forecourt of the Great Western Hotel. Comfortable beds, clean linen and overall a quiet hotel experience. Will definitely stay here again.

The room was dated and needs updating, the bed was uncomfortable and kept separating which was really frustrating as we booked a king bed for a reason and had 2 nights booked. We called reception to see if we could change rooms but was advised that all the rooms have a split bed. They need to make it so it doesn't separate. I've stayed in other hotels in perth and some that have been a lower stars but have had better beds. I wiill not be returning here again.

The checkin was fast and smooth though very casual not professional in demeanour. The room was ok nothing fancy. Loved the location close to shops and plenty of restaurants around. The parking was not free cost $35 and was not available. I believe that if you are a guest the hotel shouldn’t make money for parking. I parked somewhere else.

Strategic location at the CBD of Perth. Only thing is the set up of the hotel is quite outdated

A very dated room and bathroom facilities were very poor and unclean. Front desk service on check in was borderline unprofessional  For a first time client you might expect a better outlook than directly into the building behind it  Won’t be rushing back to stay there agan