Cristina_Chelariu_14
31. August 2021
I arrived at the Slavuna hotel, forcibly directed (more or less) by the travel agency. One word would describe this hotel: DIRTY! But more information is needed: - on arrival, I complained about the dirty bathroom: dirty toilet, suspicious drops on the floor in the bathroom, sand on the carpet in the room, a glass with traces of lips on it; - TWO maids came in turn who claimed to have cleaned, all acting the same after their miserable attempts; - I asked for a refund, I asked again for the cleaning services, etc. - the hotel manager, tired of my insistence, brought her last argument, namely: "Do you want to see that we have even dirtier rooms?" INCREDIBLE! - I ended up staying in this hotel as it was impossible to recover anything and I continued to notice: ---> a lot of sand on the hotel stairs, they never cleaned them; ---> the same food stains on the stairs for 5 days; ---> the same leftover food for a few days on a kind of wheeled closet in the hallway; ---> the towels were never changed for 5 days, moreover, I found the same used ones nicely placed in the bathroom; ---> the room was not cleaned at all, moreover, I found a vacuum cleaner in the hallway and I vacuumed the room as long as I had access to it; ---> you won't find toilet paper in the bathroom, you have to go to the reception (nice, right?) to ask for it; ---> extra bed sheets are not to be found in the room, you will have to go to the reception to ask for them; ---> access cards in the room get demagnetized about once every two days, but let's say this is the least of the problems; ---> the reception desks (where women work mainly) are full of dust and traces; That's why it was probably strange for the hotel manager (a woman) to hear that I'm not happy with the traces of feces on the toilet; I was not the only one to complain about these problems. At the reception there were many other tourists who requested cleaning, changing rooms or changing the hotel altogether. One day, a tourist brought garbage bags and placed them on the reception desk! This lady had a good idea and I congratulate her. In conclusion, it is the most miserable place I have ever stayed at and the only place I would not want to return, not even to criticize them. I can't understand the positive reviews given by the other tourists!
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