WoodSpring Suites Kalamazoo

The second we walked in the room roaches all over. Went down to talk to someone another family also had them in their room. We had to wait 20 minutes for someone to open front desk and for her to say she was not aware of any roach issues. There is no way they don’t know and two different rooms had the same issue. They say we would receive a refund for stay but we had to scramble to find another room at 1am in a college town on family weekend.

I had booked and paid this hotel 9 days before my trip. When I arrived, the receptionist said I couldn’t get a room because they were all booked up. She was very rude and didn’t care that I had a reservation nor that I had already been charged for the room. There was a big event in the area, therefore every hotel was completely booked as well. I was then told that I would get a refund in 7-10 days. They tied up money so that I couldn’t even get another room. My family and I were forced to sleep in the car. Worst experience EVER!

This property should not be listed on Orbitz. It is unpleasant, the halls have a weird odor and one room on the floor had a sign posted “Unfit for human habitation” My son thought he’d have a bath but the water was yellow/brown. I wouldn’t stay here again even if it was free.

I didn’t stay as the office was closed Sunday night. Refund my money plz

It was a last minute trip and we had to check in late. Directions at front desk instructed us to call a number and someone will assist. For 30 minutes we kept calling and no one answered. I finally called the hotlone and someone got an attendant to come check us in. Staff needs to be on duty to answer phones.

Came to check in and no reservation was available. Had to find a hotel that was 3 x the price. There was no consolation for inconvenience it caused. It was supposed to be 120 bucks and we ended spending 300 for a few hours of sleep.

The room above me was so noisy like big thuds that would make you jump. I went to relax not be up with my dog all night because loud noises make her start stunning circles. I called front desk twice and it would get louder. There was a couple hour break then when desk person went home it was double thus until 1:44 am. Next morning front desk employee could gave cared less like I was making it up. No I was miserable and is was my dog. I would give this place a zero

Smokey, smelly, out-dated, in poor repair. Hard to find office staff for check-in. My wife is recovering from cancer surgery and the odors frightened her.

The first thing I saw driving up to the hotel was a boarded-up window, but the staff said someone drove into the building and it wasn’t broken into. So I checked in since I had pre-paid for 2 nights. It was SO noisy! I went into the restroom, used the facilities and pulled gently on the toilet paper roll only to have the holder fall off and the toilet tissue went rolling. The top of the sink was secured with foaming caulk, so I assume that had been broken. When I went to take a shower the handle fell off in my hand. I put it back on and tried to turn on the water to hot, but the knob just went in circles. I finally got it to turn on, but there was no hot water. Absolutely nothing in the room - no coffee maker, nothing. The bed was very uncomfortable with a threadbare blanket. I left the next morning even though I paid for another night. I couldn’t even say anything as there was no staff to be found. I would never recommend this place!