DoubleTree by Hilton Osaka Castle

Very clean

決定預訂這間酒店，是被他的大阪城景觀吸引了。 預訂時不知道這間是一間新酒店，在1/5/2024才開始營業，我預訂的是18/5入住一晚。 因為是我與女友的紀念日，透過trip.com上的酒店聯絡方式，與酒店reservation team聯絡，讓他們準備一束鮮花給女友一個驚喜。酒店在我想要的時間安排好這個要求，非常專業。 酒店交通方面，雖然接近天滿橋站，但走路也需要10分鐘以上才到達，這個比較不方便，建議拖著行李可以選擭的士會較舒適方便。 整體服務態度方面，員工都非常親切，會主動打招呼及詢問是否需要幫忙，check in時的員工很友善，雖然他英文不太好，但都會仔細解釋設施及使用時間，感謝他的服務。不過check out時的女員工就比較冷漠，令整個旅程最後有點不好的感覺。 可能是新酒店關係，希望酒店會有更好的進步。

Was planning to stay at Hilton Osaka, but with the grand opening the day before my arrival I thought it would be nice for the family. I was wrong. I am writing this review at 1:55 am because I am still waiting on a room. Diamond status checkin was normal but a little on the slow side. It was expected since they just opened. Had to ask for an upgrade, but was accommodated. The upgrade is a castle view vs river view. Arrived on n the room and it only has a bed for 2 and I have my family which were with me at check in. Called and asked for a room with multiple beds and was told it would take an hour. This is what I am waiting on. When I went down to the front desk to inquire further it was the same two individuals at check in and Marlon told me it would be an hour. I said that is unacceptable and just downgrade the room and I will Set up the trundle bed myself. Still waiting. Have been a happy diamond member for 14 years. That said I will never give this property my business again. Complete lack of care or customer service. Expect more from Hilton and especially in Japan. My last visits to Osaka I stayed at the Hilton Osaka in Umeda and it is heads and shoulders above this property in management and customer service.

We usually stay at the Hilton Osaka however this being a new hotel we wanted to try the Doubletree. Why a one star? Well, I asked for a late check out and was told that 12pm would be the latest available (diamond status) I asked if I could PAY ( I was willing to pay for another day) for a late check out as my flight was not leaving later in the evening. The front desk told me that that was not possible due to the hotel being sold out. Understandable. I checked the Hilton app to see if I could book a room at another Hilton. Guess what? The Doubletree by Hilton Osaka Castle had rooms available! Unbelievable!