Marival Emotions Resort & Suites - All Inclusive

Honestamente no volvería a reservar con Marival emotions Vallarta, ni en ningún hotel de su cadena, han sido de las peores vacaciones en familia que he tenido, desde que llegamos todo estuvo mal. 1. Nos entregaron las 2 habitaciones y eran las incorrectas, aunque las llaves abrieron eran de otros huéspedes y nos tuvimos que salir, al ir a recepción a aclarar la situación, ni disculpas pidieron. 2. En el cuarto y los pasillos encontramos en varias ocasiones cucarachas. 3. Nuestra habitación en 3 ocasiones de 4 no pudo ser limpiada ya que a las 5 de la tarde seguía sin hacerse y era la hora en que subíamos a bañarnos y descansar. 4. No hay meseros en las albercas y el bar de la alberca lo cierran a las 5pm. 6. Los camastros de la playa no los limpiaban, todos los días amanecían sucios de arena, además de que no eran suficientes ni los de la alberca para la cantidad de huéspedes y la gente terminaba sentándose en el piso o en los jardines frente a las habitaciones. 7. La reserva de restaurante a la carta, solo tienes derecho a 2 cuando te hospeda por 5 noches. 8. Los meseros en los restaurantes evidentemente no son suficientes para la cantidad de huéspedes, ya que su servicio no era bueno, tardaban muchísimo en traer las bebidas o de plano no lo traían. 9. En una ocasión en el buffet había una área para preparar licuados y tenían fruta a escoger, le pedí al que estaba atendiendo si me podía regalar un poco de kiwi aunque no fuera licuado y me lo negó, me dijo que solo era para los licuados y no podía tomarlo. 10. La reserva no incluye wifi para que lo consideren, el cajero no servía, los elevadores muuuuuy descuidados... En fin. Entiendo que te pase 1 o 2 cosas que no te agraden en una estancia pero creo que esto fue más que solo mala suerte, es evidente que el hotel no se preocupa por la calidad en el servicio, no deberían decir que es de 5 estrellas, cuando claramente parece de 2. Les recomiendo pensarlo 2 veces antes de reservar en este hotel, lo único rescatable es la comida, felicidades al chef y la playa.

Although this property is older they have done a great job of maintaining it. Close to the airport, shopping a 15 mins walk away, staff is very friendly and helpful. Restaurants were pretty good and so was the buffet. They have theme nights most nights which was fun for a week stay. If I was staying longer would have explored more local restaurants. All the rooms in the two main buildings have ocean views and very clean. They could do better at explaining what is open when and the reservations for the restaurant is not the best. The only other thing I could point out is that they do not have a scale and that would have been helpful. Overall a great little hotel and great for families and people who want a quieter resort.

All in all it was nice. The staff was very friendly and did a great job. The food was just ok. Wasnt overly crowded so you could get chairs at the pool and beach. Loved the sunsets!!

Beachfront and pool was very nice. Rooms could use some care - especially bedding - always felt damp and had an odour.

In general the service was very good, staff were friendly and attentive. The rooms need to be renovated but we had a great family time. The dining options satisfied my expectations.

We were traveling with an infant and thoroughly enjoyed our stay. The staff were so friendly and accommodating of our requests. The resort was clean and the food was great! I was so impressed at the amount of activities they had going on at the resort. We will definitely be returning!

Breath taking property. We were upgraded to a suite, well worth the hour sales pitch (we denied). Food was nothing amazing but service was wonderful and everything, from the rooms, the property, the pools and walkways and the beach, were all so clean and well kept. Thanks for a great vacation!!

We just returned from staying at Marival Emotions and it was a fantastic trip! The resort far exceeded our expectations. There was lots for kids to do and the dining & evening shows were great. The staff were super helpful and did their best to accommodate requests. The attention to detail at the kid’s buffet was also a really nice touch! We will recommend Marival to our friends and family. My only complaint would be the 4 parrots that are housed in a cage near the main entrance. They seem bored and their cage isn’t a suitable habitat. I hope management will consider relocating them somewhere where they can have more enrichment and live in a more natural habitat.

Staff very friendly. But our room was dated, bathroom faucet broke within the first 5hours of our stay and we had a broken lamp which was clearly broke in our room. VERY difficult times trying to get reservations in any of the restaurants due to allowing guests to book for a week at a time. Only one staff to manage everyone. This could have definitely been done better. Aside those 2 issues the facility staff and area were great