Carambola Beach Resort St. Croix, US Virgin Islands

First of all, my check-in experience was awful. I booked through ******* but the staff there said they did not have a room ready for me when I arrived. They did not seem apologetic at all and even though they tried to make it right by "upgrading" me to a beachfront view room, it ended up feeling more like a downgrade because the room did not have Wifi or a phone in the room. We also did not get any phone service, so no way of calling for help in an emergency. I had paid extra for a kitchenette with my reservation but I was told the best they could do was to add a microwave in the room. The bathroom had a terrible moldy/musty and septic tank odor. I found a cockroach on the bathroom and mold on the tiles in the shower. The bathroom door had to remain shut throughout my stay because of the terrible odor. The pool is not heated and there never seems to be any towels available. The pool was dirty, the couches around the pool were dirty and the ping pong table on the side of the pool was quite literally falling apart. The bricks around the pool were coming loose and created a trip hazard when people walked around the pool . We ate at one of the resort restaurant, and the service was extremely slow. No one was cleaning tables in between guests. We cleaned our own. At any given time, everything ( water bottles, towels, bathroom, wifi etC) seemed to be out of order, out of service or otherwise unavailable. It did not feel like a resort . I have stayed at better motels.

Just delightful! Beautiful property, beach, and pool. It is quite secluded and you need to use a taxi or rent a car if you need groceries, or prefer to eat away from the hotel. Very pricey food and drinks, but I suppose that’s to be expected. The property should consider adding a gift shop for snacks, other essentials.

Do not visit here.. Property is run down. my husband and I were there for 5 days.. worst vacation Ever.. The front desk manager Gentra was the rudest thing.. The room was dirty.. cobb webs everywhere.. And this is supposed to be a marriot property.. Pick another property because this one is not it.. There is no one wi-fi in the room.. We had to go to the front t desk to use our phones.. Ridiculous ..Property is run down looks nothing like the pictures.. Runnn!

First off let me say that im happy i didn’t listen to the reviews. I read previously that the water is cold during showers. Its actually not the shower head to turn on is very complicated.. At first i thought it was cold but as I adjusted the water was hot. The stay was amazing & food was delicious. Transportation we ordered a head of time and drivers were always on time. Overall our stay was elite. We did a few Escursions with mermaid tours and viexoticwatersports. I must say 5 stars all the way.

The property was stunning: it is quite far from most activities but there are great views on the property if you want a digital break

We would stay at Carambola again because the room was huge and very comfortable. Loved eating breakfast on our own porch looking at the ocean and beach. The beach was very nice. We ate at the bar restaurant 3 times and it was very good every time. The service was good, friendly, and it had a great view. Our room was cleaned every other day. If staying here, you definitely need to rent a car. It is very far out. The roads in St Croix are awful. Holes everywhere. Now to the qwirks of the hotel: We stayed at the hotel for 8 nights. We had no wifi for the last 5 days we were there. They were working on it but we were not updated on when to expect service nor any apologies. We could not connect to any cell tower. They were too far away. One night at 11 pm my husband wanted to take a shower. There was just a trickle of water in the shower and in both sinks. We could not reach the front desk by phone so he got dressed and went there. No one is working the front desk at this time. He found security but they could not help him and just said they would put him at the top of the list for repairing our water in the morning. We did have water when we got up the next day, but found that anytime after 11 pm when we would use water there was just a small trickle of it. When we checked out, I told the girl about this and asked if they turned the pumps off every night. She said, Oh no not until 4 am. So we figure they turn the pumps off way before 4 am to save money.

Be advised they do not have internet they will tell you it will be fixed tomorrow but they are being untruthful. Internet is not necessary for social media but for mapping out the island and safety for communication as well as GPS. They offer housekeeping service but do not show up when they say they will. The front desk staff is rude, the wait staff were very kind and helpful. The overall property is lovely besides some general upkeep. The resort has so much potential but would recommend you stay elsewhere due to the price Breakfast for four people was $130. We won’t be back

This is one of the most beautiful spots on the island. They need to remember that tourism pays their salaries and be more friendly. Beach area was never touched by staff. Trash on the beach and umbrellas broken. If you're going to advertise a "kitchenette" then provide kitchenette items...duh! Need more items on the menu as well.

The service from customer service to housekeeper to bar service were terrible. I read the reviews and just thought it was travelers that had never been to the Caribbean and did not understand island time. This was not that. This was almost none. Went with 3 other couples and 2 of us got maid serve and that was twice the entire week. Even though we askand were told we would get maid service every day. Hour waits for food is to be expected and 30 min waits for drink orders. Went off resort many times and recieved excellent service. The views and beach are awesome. This is not a Marriott hotel. Treat it like its a VRBO with no services and you will have a great time.