Fairfield Inn & Suites Charleston North/University Area

Had a quick stay to visit my daughter. Very nice hotel, very convenient area.easy to get in and out, close to the interstate. Will stay here again

The property was clean and well kept. The only problem I had was the front desk staff. I tried to extend my stay and the female staff member refused to help me so I checked out and went down the street to a fine hotel that welcomed me and my money. I wont be back at Fairfield

I am going to guess that what I’ve experience was just a thing that happened and is not the norm. However, my first room had a non working tv. They were good about it and switched my room. The first night was great but the second night I came in and tried to heat my food in the microwave and all lights went out. After several attempts at resetting the breakers, the staff was able to get the ac and bathroom lights back on which was helpful but kind of annoying because I was forced to go to sleep, had to charge my phone in the bathroom and half sleep because I didn’t want to miss my alarm going off at 5am as I had to be up and gone by 5:30am. Disturbing but otherwise I love the convenience of location and overall upkeep.

My mom takes chemo treatment across the street at the MUSC infusion center. This facility is perfect for a few nights stay. The beds are the most comfortable I have felt at a hotel in a long time. The staff is very friendly and accommodates also any of our request. They even allowed us to do a late check out when my mom treatment ran over.

Stayed here for a cousins get together. Staff was helpful getting us on the same floor and they were very friendly. Beds were comfortable and the room always smelled good. Would stay here again the next time we are in Charleston. Not a bad drive to historic Charleston. There are lots of good restaurants around the hotel.

This hotel was very clean and quiet. Staff very friendly. Only downside was the breakfast options. Eggs watery and mini quiche were over cooked. Starbucks across the parking lot in case you want a quick breakfast.

Front desk very friendly and helpful. Will book again.

We had a very nice stay. The beds were comfortable and room was clean and updated. High recommend.

So we stayed for the better part of the last week, 5 days between June 7 and June 12. It was an older hotel, small closet, but that didn't bother me. Mike who checked us in and out on first and last day was good. Ron was on duty the night prior to our leaving, Sunday June 11. We'd called to ask for room refresh that morn, they said yes, got back late to find unmade beds, no new towels, and mound of dirty towels 4 ft high in bathroom. Went downstairs to explain problem, and no front desk person on post. Had to wait 5 minutes. Ron comes in, I explain issue, he says "I can't help you." I said: "Correction, there are actually TWO people who could fix this problem -- you and me -- but neither of us WANT to make my beds or service my room at midnight." I then asked him to refund a night of stay, and he said again "I can't" but told me I could "talk to his supervisor in the morning." I asked if she'd be "on at 4 a.m., b/c we had to leave for airport at 4:30" and he said no. I asked him to leave her a note, and he said he could not. At that point, staring at a white male who was at least my age, I was pretty livid -- b/c whether or not Ron wanted to admit he COULD read, write, make beds, and get clean towels -- the fact was he COULD ... and he was just being straight up unhelpful and specializing in telling the guest what I could NOT have. I explained that from 2016 thru Mar 2020, we stayed at Marriott properties once a week, on average. STILL NO HELP. I'm livid....