Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners

The staff were friendly. The facility itself was horrible. The room was not as advertised. There were 5 ppl on the reservation and we had 3 towels. When we asked for more towels they advised us we had to bring the other towels back and we can get more towels. The pull out bed had no sheets or pillows. When I asked for some the my stated they did not have any more pillows. The kitchen was dirty and the fridge looked like it got into some sort of altercation because there were multiple indents in the finish of the fridge. One of the beds had a sink in the middle that we didn’t realize until it was time for bed. The biggest issue was no hot water. At best, it was lukewarm. We also experienced a few roaches coming out when we ordered food. The hallways, stairs and elevator were filthy. Our front door didn’t close properly and we had to get maintenance to come and check the lock. The staff tried their best to help and apologize. The pictures shown online are a stark difference to the actual room. If I knew it would’ve been like this, we would have selected a different hotel altogether. I didn’t take pictures because I was so disgusted and disappointed. We came to town for an event otherwise I would have left. I will never stay at an extended stay again.

I stayed 1 night for business and came home with major bites/rash. Was treated with medication. Tub/sinks rusted. Hallways smelt of mildew. Was trying out due to 2 week job needless to say I choose another hotel for my staff

The doors leading outside that were supposed to remain locked, stayed unlocked and open the entire time we were there. The entire hotel smelled like **** and the floors were dirty upon arrival to our room. The doorknobs were broken and the vent fans were missing covers. Overall just a rundown place at a decent price.

Only bad thing is they say nothing about the 100 deposit on site and cabinet still had wet paint

When we arrived, I was told they had my reservation, but no room was available. What? Seriously? What is the purpose of making a reservation if you can't reserve the room?

Mr. Milton was very nice and professional during my entire stay.

It was extremely dirty. If it was cleaned, then the room was a great size for our family. But there was hair in the shower, dirt and dust everywhere, stained furniture...

Good staff and service but the facility was pretty beat up

There was roaching crawling on me. I changed rooms because of the occurrence and it happened again. They sprayed and informed me I would only be charged for 1 day and will get a refund for two days. I know it’s a third party how I booked my stay and I wish the refund policy was more balance and equal for situations like this one. It would make it easier and more timely