Hotel San Marco & Formula Club

Hotel con camera suite spaziosa ben insonorizzato. Colazione non da 4 stelle.

Siamo stati per due notti per torneo calcistico, cibo scadente, pasta al dente, carne dal sapore sgradevole, porzioni scarsissime, termosifoni in diverse stanze non funzionanti......assolutamente da evitare! Abbiamo prenotato 17 stanze.

I stay in many hotels as I run a cycle tour company. I have to say that this hotel and the attitude of the staff are probably among the worst I have experienced in many a year. Where do I start? We had booked an evening meal with a set menu and had asked that our gluten intolerant clients would have a suitable alternative. A Parma ham salad was proposed. When the alternative arrived it was a pack of Parma ham still wrapped in its plastic packaging (just as you buy it in the supermarket) dumped in front of each client on their plate. No salad, nothing else! The rest of the meal was also not as we had agreed and when we were complained we were told we would need to speak to the management. Next morning several of our clients reported that their air conditioning was not working. With temperatures tipping 35 degrees in the day clearly this did not make for a comfortable nights sleep. Again when we complained we were told the management responsible di not work at weekends and we would have to email our complaints to them. The breakfast room was huge and very full. There was one coffee machine with a huge queue and no staff to help with service. Again the quality of the food was average at best. We then emailed the hotel management with our complaints and asked for a rebate on the meal we had ordered as it had not complied with that which we had agreed. The reply was frankly insulting to our intelligence - saying that the reason for there was plastic wrapping on the ham was the fear of cross contamination. We stayed with these same gluten intolerant clients in many hotel on this trip and none of them were unable to provide a sensible and delicious alternative for them. They did not respond about the lack of air conditioning and said the breakfast room was busy because the hotel was busy!! Exactly! We had a number of email exchanges asking for some compensation which finally resulted in an offer of a 500€ voucher for use at this or one of the company's other hotels in the future. Given our very poor treatment and experience means we would be extremely reluctant to return to this or other hotels in the group we have declined this. This is a poor hotel with poor staff customer service values and poor management. Avoid like the plague!

On a positive note: The location is good for a stopover: Quickly to reach from the highway and plenty of parking. Breakfast was ok. the breakfast people didn't speak English but they were helpful and friendly. The room was small and looked dated and dingy. I can't say that it was not clean, but it looked dirty, because everything was so old and worn. In desparate need of renovation. The bathroom was the tiniest bathroom I have ever seen. It felt like an airplane wash room. Definitely too small for a 3-bed room. There was obviously no sound proofing. We could hear pretty much everything from the hallway and the adjacent rooms. There seems to be an active party folk in the hotel on a Friday night, that made it hard to sleep. The absolute lowlight was the reception staff: Short, unfriendly, bordering rude. Maybe that was a language barrier, too. But I would expect the reception staff in a Northern Italian 4* Hotel (so close to the city of Parma) to speak at least decent English. Talking about stars...no idea where those came from. The level we experienced is way below 3*. Definitley the worst hotel out of 10, on our 17 day road trip through Italy. Luckily we only had to stay one night here and were gone in the morning.

Not far from the airport. Quite a few restaurants in the surroundings. Free parking. Cons: noisy air conditioning - you have to ask the reception if you want to shut it down or not

A nice stay over hotel. It’s clean, comfortable and friendly staff. We were part of a tour and checked in very quickly. Breakfast is continental and a good choice. Self service buffet style. Bathroom does have a hairdryer and towels and there’s a nice little touch of complimentary bottle of water. There appears to be a restaurant attached but, as a group, our meal was pre-prepared.

Enjoyed - very convenient. used the restaurant this time it was fine.