The Inn at Dromoland

My wife and I with our 2 kids are staying here as a treat for our kids to visit Santa in Bunratty. This hotel is definitely a tale of two halves. Firstly the positives: The front of house ( reception, lobby & bar) are lovely. Really warming and a nice seasonal atmosphere. The reception staff were lovely and kind. The bar was very busy with Christmas parties yet we had a table booked in advance. Our food was beautiful. Absolutely gorgeous. Credit to the chefs and staff. The breakfast was excellent. Plenty of choice and space. The hotels location is really good. Near Limerick Shannon & an hour to Galway. The pool was really warm. However there are some problems which cannot be excuses as a "3 star" hotel. From the wedding display cabinet behind reception the maintenance & upkeep is poor. The carpeted corridors are very stained & old. The curtains, pictures (artwork) and fittings (lighting) are all very dated. The walls are marks and scruffy. Doors, frames etc same, all chipped and marked. Floor is uneven in alot of places. The ceiling in some of the pool area is badly stained and again the area is run down. The room was OK. 3 star standard but a few really poor aspects. The window restrictor was easy opened. My 8 year old autistic son unlatched it. These should be bottom fitted. The walls were scruffy and the shower head was all stained. There was a hole underneath a socket which is potentially very dangerous. This hotel needs investment in the built environment. The staff are topclass but they can only do so much. For a family looking for a decent well priced 3 star stay ya it does the trick but don't expect anything more.

I stay here on a regular basis and the hotel is convenient to nearly Shannon airport and the town of Ennis. Rooms are comfortable. The food in the bar is very good with a variety of choices. Staff are very friendly and check in and check out is always easy with the very experienced Olive in charge there.

Our fourth group visit to the Inn. And once again we all left positively glowing. I simply can’t fault this hotel. Staff are friendly attentive and well trained. Cannot do enough for you. The food in both the restaurant and pub is amazing. Entertainment in the pub both Friday and Saturday great. Rooms are large clean and very comfortable. The walks around the grounds of the castle are spectacular. Definitely suits our large golfing group. We love it!! Definitely will be back next year!!!

This hotel was not up to par. Checking in there was a wedding reception in the reception area. It was so loud we could not communicate with the staff. Our room was on the upper floor, but we needed to walk down a long hall to get it. The walls were thin,we could hear everything going on. We went to dinner at Shannigans where our server took our order and left. Glad I was only here for one night.

Lovely warm welcome from reception in arrival & spotless rooms! Breakfast staff were really accommodating especially as we were group of 11! Lily went above & beyond. Had lovely evening meal with Rasat who was very obliging& efficient too! Great amenities for kids with soft play/playground crazy golf etc. The only let down was the leisure centre-it was grubby, floors weren’t swept/ moped from day we arrived & it wasn’t busy day or night when we used different parts! Plunge pool was out of order & when it was back in use it wasn’t cleaned before refilling, staff were very unhelpful to say the least! Communal areas/changing rooms/loos needed a disinfectant & it would have taken the sting out of the grotty tiles/ceilings etc.

Absolutely tops! We found it very clean and comfortable. Totally satisfied with our stay. All the staff were lovely and friendly. A special mention to Ian who is the night attendant. Very very helpful. A great ambassador for the hotel.

We had our sons birthday party at the play inn. The Play area is lovely and clean and staff couldn't have been more helpful.

To say I am so impressed with this hotel is an understatement. From the moment we walked in to be welcomed by the most lovely lady, to all the staff they are nothing short of a credit to the hotel. The rooms are lovely and spacious and the children's entertainment from play center to cinema was a great addition. The grounds are absloutely stunning and the food in the bar was beautiful. I have never seen such an amazing option on a children's menu. A wedding was being held while we were there and not once were the staff too under pressured to help in anyway we needed all,while still catering to the wedding. Management are willing to help in anyway once approached and staff can't do enough for you. We can't wait to return.