LynnTiff
29. Dezember 2021
Hotel is located at an area with nothing. You’ll need to drive out. Staff has zero customer-service (middle age woman with short hair). She seems to hate everyone who checks in. Refused to take in my Hilton member number and told me curtly: You booked cheap elsewhere, will not earn points or nights. Staff (different lady of course!) at checkout took my Hilton number and i earned nights.
Room is VERY small. Called reception to try to upgrade (with money). The same obnoxious lady told me all rooms are same size and there are no other available ones for the night. Checked website and there are larger rooms. She’s blatantly lying. Of course, those bigger rooms MIGHT not be available. She needs a lesson in customer service.
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