Gastnutzer
14. Oktober 2021
Myself and my husband booked our wedding with the hotel in June 2018 for a wedding date of 4/4/2020. Throughout the time from June 2018 to March 2020 i paid the hotel Sunscape Splash/Cove (Name changed to Oasis at Sunset Montego Bay) $11233.50 USD for a scheduled wedding on April 4th 2020. On March 17th 2020, the Global Pandemic of Covid 19 hit closing all borders and the hotel/Resort. We were understanding and changed our wedding date to October 9th 2020. In June 2020 the Owner of the Hotel Sold the hotel to a New Owner and decided to start renovations canceling our new wedding date of October 9th 2020 and postponing it to February 14th 2021 as renovations were due to be done by December 2020. In February of 2021 the hotel contacted us stating that they were canceling again BECAUSE THEY ARE STILL RENOVATING. At this time we informed Antoinette Watson and Carol Slee (Vice President) that we would like to cancel for our refund. On the flip side the hotel had over $100,000 of our guest money held up and our travel agent Liberty Travel contacted an attorney in order to get our guest their refund processed . The hotel VP Carol Slee says this was only wired and done because the hotel did not want to be sued by liberty travel and that money is currently tied up. Recently we were told that the hotel has run out of money due to not being able to be open and renovations but we paid $11233.00 and are now out of money that they have not refunded . The pandemic caused us here in the USA to NOT have our dream wedding , lose jobs, have to move and now have a child on the way and we NEED OUR MONEY. This is illegal to be holding our money this long !! We want our money please .
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