Clevelander Hotel

Great location

It was horrible. I was given a tiny room after booking a one bed with a couch and told there was only 2 rooms like that available and I should’ve booked through the actual hotel instead of Trip.com, I was told several things by several different people just to be called a liar at what I decided would be the end by someone in a suit, who did not address hisself professionals at all. They tried to blame it on a “new employee” but their customer service was by far unacceptable. I got the police called on me after being asked if I knew what I was saying because I was telling him how the other employees had told me they would help/ accommodate. Upon checking in a guest notified me to not leave any valued personal belongings in the room because they had gotten their money ($3000) stolen out of their wallet when the cleaning people came. He only realized after seeing that they folded his clothes. The next morning while dealing with the front people being extremely rude, we were told that A pair of expensive shoes were stolen while they were holding his bags. I also got ugly bites after staying here that are scaring very ugly. Very sad that I wasn’t the first to not enjoy my stay and I’m 100% sure won’t be the last. The service is just horrible. And there is NO compassion. $320 for one night into the trash. I will NOT be returning.

Hotel was very clean and staff was out of this world!! I have only stayed here a few times but keep coming back because it’s so clean and convenient

The location was perfect! The staff was amazing! The room was small but clean. My AC didn’t work. So it was definitely uncomfortable. Made the best of my stay.

the staff has been amazing, extremely grateful to the following amazing people Angel -night shift Oren - security Michel and Joel - day shift thank you Katrina

Hotel room is so nice. Very clean. I had ocean view room. Clevelander is a place to party. If you don’t mind hearing music noise this is your place. Happy people. Super friendly staff. Joel and Ana who works in front desk are so friendly. See you all in my next visit to Miami Beach

The property is great and beach front. Michelle at the front desks was the sweetest - she helped with everything and was very accommodating. The rooms are small and not convenient. The bathrooms are terrible. No desk space or counter space in the room. My room smelled like cigarettes - it’s a non-smoking room. Even tho it’s convenient to everything around South Beach, the music by the pool is loud and you can hear it up to 4am. I wouldn’t stay here again or recommend to anyone.

POR LO MENOS TENIAN CAFE EN EL LOBBY MUY MAL , LAS CAMAS SUPER FEAS , LAS HABITACIONES NO PUEDES CERRAR , EL CONTROL DE LA TELE NO FUNCIONA , PARA PEDIR EL LA CAMIONETA CON EL VALET LE PEGARON . PESIMA EXPERIENCIA

I though that guess will have direct access to the pool area, but I had to go out and then make a line to get in as everybody else that is not staying in the hotel. Not any kind of special access for being a guest. Very disappointed. I could stay in any cheaper hotel around and do the same to go to the pool area.