Sonesta Simply Suites Memphis East Poplar Pike ​

My experience was awful i stayed in room 202 and the air conditioning vent was hanging halfway off of the wall, it would make a loud noise throughout the day and at night keeping me from sleeping. There was no room service at all, we were provided with one roll of toilet paper for the entire weekend stay and only 4 towels. There was a half used paper towel roll with splatters on it from the previous stay. The room and hallways reeked of smoke which got into my clothes, hair, travel bags etc. The front desk attendants were rude and unhelpful. I called several times to the front desk with no luck which led me to have to spend my own money to provide things that the hotel wouldn’t. i am very displeased with my stay and am requesting a full refund/compensation. I don’t have photos but do have videos of the vent and the noises coming from it.

Very good

The air conditioning in the room did not work. I called the front desk and told them and the lady said "We have never had A/C problems in that room before". She stated that someone would come look at it but no one ever came. After 45 minutes, I just returned the keys and checked out. The lady at the deak said she would let someone know and that I would be reimbursed for my one night stay, that never happened. Still waiting for reimbursement.

Very clean and quiet!! Wish there had been cups of some sort!! Had to go to nearby gas station to get some cups! As told they were preparing for renovations!! Excellent staff!! Will go back

Toilet kept overflowing and filling the bathroom and surrounding carpet with not maintenance personnel on site

Dryer didn’t work, card maker was broken was confined to room , an a staff opened tried to open my door for someone and didn’t check their information to see what room they were in just random my door

The staff was very friendly and they did their best to help us out but a few things were lacking. Shortage on blankets so would've been nice to have instead of just bed sheets but didn't freeze, you can control the temperature in the rooms. The beds and tub and such were clean but we did see and kill two cockroches, the bathroom needed a sweep and the rooms smelled of smoke. But for the price it was a good stay. They have quiet rules so there wasn't much noise and the beds were comfy. Staff was very accommodating to their abilities and tried their best to help. Very appreciated it and would stay there again.

The place is very outdated. Bedroom floor had a yellow stain on it. Shampoo, conditioner, and soap dispensers were removed from the wall with just the remnants showing. No paper towel towels, dish soap or towels provided in the kitchenette, and only one plate, spoon and a couple mugs. One of the drawers was broke. Handle missing off another. No comforters on either bed only a sheet. No hairdryer in the rooms.(was able to at least get one from the front desk, though) One of the bedrooms would not cool down., just overall a pretty disappointing experience. Pictures make the hotel decent, but it’s pretty rundown.

This hotel was not good… card reader didn’t work… chairs were wobbly, blood stains in the carpet… they refused to give me another room… door handles broken, front desk attendant had horrible attitude… bathroom tub was dirty I had to clean it b4 I used it I hated this hotel