Gastnutzer
27. August 2021
We stayed here during the COVID pandemic (for those reading in the future), although at the time of writing many safety measures have been lessened and travel is now possible around a lot of Europe. Noting that we were here during the pandemic it was disappointing to note that the soap dispensers in the toilets were empty almost our entire stay, as were the paper towels and perhaps more worrying, the hand sanitiser. We mentioned this to reception on at least 2 occasions and even saw a receptionist go over to check the sanitiser dispenser closest to the bar. Having verified it was empty we assumed they would arrange for it to be re-filled...but no it stayed empty for the rest of the trip. Even in normal times not re-filling soap, paper towels etc. is poor, but during a health crisis it is unacceptable (I should however point out that there were some sanitiser dispensers that did not run out, so I'm not suggesting it was all of them). Check in itself was very quick and easy, the receptionist was very helpful and gave us a brief overview of the hotel (it is massive so this was quite helpful), we then walked towards our room and were pleasantly surprised. We stayed in a Junior suite, which had a large double as well as second room with a sofa made up into a large camp bed for our (small) daughter. It also had 2 bathrooms. The room decor was nice, it had a large balcony and even a partial lake view, albeit mostly blocked by trees. The hotel provides bottles of water on arrival, but due to the pandemic cleaning had to be requested on an ad-hoc basis (i.e. if you needed new towels etc.), but not a big deal and of course that's just the way it is at the moment. The only real gripe we had with the room was that one of the fridges didn't work (but as we had a second one, it wasn't a problem for us) and the air con only seemed to work in one section at a time, i.e. if you had it on in the bedroom it didn't cool the lounge area or the reverse, which seemed odd. But that aside, it was spacious and reasonable value too in terms of cost. Breakfast was included and was reasonable, not amazing, but nothing negative to say about it. The hot selection and pastry selection were maybe slightly limited, but in reality there was plenty of choice and they seemed to keep it topped up fairly frequently too. Unfortunately some of the restaurants weren't open, so we couldn't try them all, the yacht club in particular looked promising and it was disappointing to find this was shut as the web site implied it was open (if you check now it clearly shows the Galleria restaurant is shut, but no notice the yacht club restaurant is shut), however there were still 2 places to eat on site (at this time, normally I believe there are 4 in total) plus an additional bar (additionally if you have the half board option then you can eat in the same place as breakfast, although we didn't try this for lunch or dinner). The Chata restaurant serves traditional style Polish food albeit
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