Hotels mit Frühstück in Lansing

Im Mai 2023 vermieteten wir 2 Zimmer für 4 Nächte. Die Zimmer sahen sauber an der Ankunft, aber eine schnelle Inspektion zeigte ein Niveau der Vernachlässigung, das nicht mit der Hofmarke schwimmt. Zimmer wurden nicht während der vier Tage serviert, das Bett war absolut ungut, die Dusche mit Milch geräuchert, der Toilettensitz war billig und entfernend, die Klimaanlagen waren kaum funktional, Die Zimmer sind vom alten Rauch geräuchert und die Liste geht weiter. Dieses ist kein schönes Gebäude und Marriot wäre weise, diese Eigenschaft zu dicken oder zu renovieren, weil es eine Anker auf ihrer Marke ist. Auf der oberen Seite, die es von 1 Sterne bis 2 bumpte, war das super freundliche Personal!

Ich kann nicht genug gute Dinge über diesen Ort sagen! Ich bin dort seit vielen Jahren verblieben. Ich habe schwere Allergien und dieser Ort ist immer gut - vor allem die Luftqualität. Ich wurde sehr krank auf dieser Reise und musste meinen Aufenthalt erheblich verlängern. Das Personal war außergewöhnlich, um sicherzustellen, dass ich alles in Ordnung war und alles, was ich brauchte. Ich war sehr dankbar und sehr beeindruckt von ihrer Hilfe. Es war so sehr geschätzt!

First of all, this was a very clean hotel, from the lobby and breakfast areas to hallways to our room. Check-in was efficient. Issue #1: TOWELS Hotels know how long your stay will be, so not sure why for a 3-night stay, we were issued two bath towels and two wash cloths for this length of time, especially knowing that housekeeping is limited. With the price we pay for hotel rooms, we prefer fresh towels every day. We had not been told at check-in that if we wanted housekeeping, we needed to let desk know by the prior evening. We actually did not want housekeeping, but we did want an adequate supply of towels for our stay. We used the first set of towels that night, stopped at the desk the following morning after breakfast and asked for the supply we would need for the entire stay. The receptionist was kind, but explained they didn't have enough (new supply in dryer) but they would bring to the room later in day when supply replenished. Of course no towels showed up by evening, so down to the desk we went. Managed to get supply for that evening, but no more. We had to repeat the process the following morning just to get enough for the final night. Probably spent about 45 minutes total during our stay waiting for towels, finding out when they might be available, etc. A total waste of time and could easily have been prevented if this hotel had a ready supply of towels for guests. #2 UNPROFESSIONAL ATTIRE OF DESK AGENTS Upon check-out on a weekday morning after 9am, went to front desk for hard copy of receipt. No one there for several minutes. The phone started ringing, went on for a few minutes. Finally some young woman dashes from the breakfast area to the desk, signals to someone in the back room that we are at the desk, and then answers the phone. The young man who came out of the back area to help us was wearing sweatpants and a t-shirt. We assumed he was staff and he indeed did check us out. Front desk people are your most visible staff members and looking like you just woke up is not the image this Hilton hotel should be projecting. Front desk also needs to be staffed so that guests are not waiting around for someone to come for minutes on end. Final note: All staff members were courteous and pleasant.